Logging into the Mate App - Research

As a research study participant, you will be given unique log-in credentials for the Mate App at the research site. Please note that when the app is not used for 30 days, you will be automatically logged out. You’ll receive a pop-up notification f...

Mate App Statuses - Research

The Mate App is configured to notify you in the app if there is anything wrong with the communication between the paired smartphone and the Embrace watch. Understanding the status of the Embrace watch and the Mate App can easily be checked by laun...

Mate Custom Event Diary - Research

Keeping track of your events with Mate The Mate functions as a custom event diary by allowing you to manage and keep track of your events. This can help you stay compliant with the requirements of the study you are participating in. Sharing an acc...

Embrace Data in the Mate App - Research

As a research study participant, the Mate App will be your main tool to transfer the data you collect. Data flows from Embrace to the Mate App, and then to Empatica’s servers to be processed by our algorithms. You can find a detailed view of data ...

How to check if Embrace is working properly - Research

To check if everything is working correctly, open the Mate App and take a look at the Embrace icon on the top right of the screen. The ideal status is a fixed green badge on the Embrace icon, indicating that Embrace is connected to Mate. Different...

Embrace disconnections - Research

Embrace needs to be connected via Bluetooth to a paired smartphone in order to allow data to be transferred from the watch to the phone. The Embrace can store up to 14 hours of data in its memory, after which it will stop recording. Please do not ...

Trouble pairing Embrace - Mate for Research

If Embrace won’t pair with the phone or tablet, please try the following tips: Check that Embrace is charged.  Check that Bluetooth is turned on. Check that the phone is connected to the internet (try opening a website to make sure you’re connect...

Difficulty upgrading Embrace firmware - Research

The firmware is the brain of the Embrace, it enables the hardware and software to work together.   Whenever a new firmware version is available for your Embrace watch, you will receive a notification through the Mate App. You can upgrade firmware...

Trouble with seeing time on Embrace - Research

If you cannot see the white and blue dots when tapping on the  Embrace watch face, make sure that the Embrace is charged, connected to the paired Mate App, and that the Lights and Vibration have not been disabled.   Make sure that you are wearing ...

Deactivating Light & Vibration on Embrace - Research

Yes, you can deactivate the lights and vibration by turning off Light & Vibration. You’ll find the button by clicking on the Embrace icon on the top-right corner of the Mate App, and opening the My Embrace page.     Simply tap on the toggle next ...

“No data recorded” message in the Mate App - Research

You'll see the No data recorded message in the Mate App if you didn't wear Embrace on that specific day (thus Embrace didn’t record your physiological signals),  so there's no data to display.   If you did wear your Embrace on that specific day, ...