Are you a study participant?

If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Thank you for using the E4

As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information.
If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

Trouble with seeing time on Embrace - Research

If you cannot see the white and blue dots when tapping on the Embrace watch face, make sure that the Embrace is charged, connected to the paired Mate App, and that the Lights and Vibration have not been disabled.

Make sure that you are wearing Embrace when checking the time. If you tap on Embrace when it’s off the wrist the LEDs might not light up.

If the Lights & Vibration are on and you still can't see the LEDs, please contact the research site staff.