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Difficulty upgrading Embrace firmware - Research

The firmware is the brain of the Embrace, it enables the hardware and software to work together.


Whenever a new firmware version is available for your Embrace watch, you will receive a notification through the Mate App. You can upgrade firmware by tapping on the notification and following the instructions.

You can also upgrade the firmware by going to Mate App > Embrace icon (top-right) > Embrace Updates

  1. If new firmware is available, tap Update Now.
  2. Tap on the firmware version displayed on the next screen.
  3. In the next pop-up, tap “Yes, upgrade!”

If no update is available, you will see Up to date along the Firmware section of the Mate App.

When upgrading Embrace firmware make sure that:

  • Embrace is placed on the charger.
  • The memory level is at least 30%.
  • Embrace is placed next to its paired smartphone.
  • The paired smartphone is connected to Internet (via mobile data plan or WiFi).
  • The Mate App is open in the foreground.

The update will take up to 5 to 10 minutes.

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