Managing notifications from Alert App

Notifications from the Alert App allow you to receive important information about Embrace and the Alert service directly on your paired smartphone or device.  These include low battery warnings, disconnections, whether a caregiver has confirmed yo...

Alert App and Embrace Alerts

Embrace works with the Alert App to send automated calls and SMS to your chosen Caregivers when the watch detects unusual patterns that may be associated with a generalized tonic-clonic seizure. To set up Embrace with the Alert App you need to:- D...

Adding Caregivers

A caregiver is someone who will receive an automatic call and SMS upon the detection of a possible convulsive seizure. Although the alerts can be delivered to caregivers at any distance, we suggest that caregivers are nearby so that they are able ...

Rest Mode

Rest Mode activates a more sensitive version of the Embrace algorithm that monitors for patterns that may be associated with convulsive seizures. Since the algorithm is more sensitive to repetitive movements, there’s a possibility of increased fal...

Alert Location

This feature is available as part of the Standard and Plus subscription plans. It provides your Caregivers with an SMS that contains your GPS location to speed up first-response time. If a more accurate location is detected, the Alert App will se...

Enabling location services on your phone

On iOS devices: You can enable or disable location services by going to Settings >>Privacy >> Location Services on your iOS device.   On Android devices: You can enable location services on your Android device by going to Settings>>Personal>>Loc...

Light & Vibration

To turn off the lights and vibration of your Embrace, go to the Embrace tab of the Alert App, and simply tap on the toggle next to it. If the toggle is no longer green, that means the feature has been turned off.   This setting can be used to deac...

Turning off your Embrace

The Embrace was designed to be a round-the-clock companion to people living with Epilepsy, so that they are fully covered at any time of the day when they might have a convulsive seizure and caregivers can be notified. Therefore, Embrace does not...

How to review alerts

Reviewing alerts helps you maintain an accurate and detailed seizure record, which is useful information to share with your doctor. For every alert triggered, you’ll be asked if it was a convulsive seizure, and can also add any notes you’d like to...

False alarms

Embrace is optimized to detect patterns that may be associated with convulsive seizures. Some types of activity that you engage in during the day may seem like a possible convulsive seizure to the Embrace when they are really not. This is called a...

Embrace Data in Alert App

Data flows from Embrace to the Alert App,  and then to our servers to be processed by our algorithms. You can find information on the data that is stored on Embrace and in the Alert App under More > Embrace Settings.   Embrace Memory Embrace is c...

Updating the Alert App

Each release of the app includes improvements and sometimes also bug fixes. Please keep in mind that each new version of the Alert App is optimized to work best with the latest firmware version. Normally, you will receive a notification informing ...

How do I update the firmware of my Embrace?

To get the best performance from your  Embrace, always make sure to update the firmware whenever a new version is available. The firmware houses  new features and improvements to the functionality of your watch.    Before updating the firmware, ma...

Red X on my Embrace

The Red X (four red dots) flashing on your Embrace indicates that it cannot connect to its paired phone. This usually happens when your phone is not in Bluetooth range. When you move closer to your paired phone, Embrace will reconnect automaticall...

Red Triangle on Embrace

Red triangle (three red dots) flashing on Embrace indicates that Embrace is no longer paired with the Alert App, and therefore alerts cannot be sent. To resolve this issue, please follow the steps below.   iOS devices Force stop the Alert App Go...

Yellow Cross / Memory Full

The Yellow Cross flashing on your Embrace indicates that its internal memory is full. This means that Embrace has been disconnected from the paired smartphone.   Please be aware that the memory of the Embrace can hold up to 14 hours' worth of da...

Useful Tips in the Alert App

Asides from the in-app onboarding that takes you through all the features of the Embrace, how the Embrace works, and how to use it, we now have a dedicated section in the app to access useful tips for using Embrace.     Some of the tips we have i...

Where can I find my login credentials for the Alert app?

Your credentials for your Embrace apps are the same that as the ones you use  for your Empatica Account.