Get Started With Alert

Everything you need to know about the Alert App is in here, get on-board!

Understanding Embrace Alerts

Embrace is designed to detect patterns that may be associated with convulsive seizures.  When a possible convulsive seizure is detected, the following will automatically occur: Embrace vibrates and shows a spinning red light. Embrace prompts the ...

Where Can I Find Tutorials in the Alert app

Asides from the in-app onboarding that takes you through all the features of the Embrace, how the Embrace works and how to use it, we now have a dedicated section in the app to access all the tutorials you need on the go.     Some of the tutorial...

Embrace Data in Alert App

Data flows from Embrace to the Alert App,  and then to our servers to be processed by our algorithms. You can find information on the data that is stored on Embrace and in the Alert App under More > Embrace Settings.   Embrace Memory Embrace i...

Enabling location services on your phone

On iOS devices: You can enable or disable location services by going to Settings >>Privacy >> Location Services on your iOS device.   On Android devices: You can enable location services on your Android device by going to Settings>...

Alert Location

This feature is available as part of the Standard and Plus subscription plans. It provides your Caregivers with an SMS that contains your GPS location to speed up first-response time. You will need to enable location services on your smartphone t...

Rest Mode

Rest Mode activates a more sensitive version of the Embrace algorithm that monitors for patterns that may be associated with convulsive seizures. Since the algorithm is more sensitive to repetitive movements, there’s a possibility of increased fal...

My Child Doesn’t Have a Phone, Can I Download the App on My Phone Instead?

The Alert app should be downloaded on a dedicated smartphone that has bluetooth and Internet connection. The device needs to be within Bluetooth range of the smartphone at all times in order to send Alerts when Embrace detects a tonic clonic seizu...

False alarms

Embrace is optimized to detect patterns that may be associated with convulsive seizures. Some types of activity that you engage in during the day may seem like a possible convulsive seizure to the Embrace when they are really not. This is called a...

Marking false alarms

  To mark an alert as a false alarm, go to the Alerts tab of the Alert App and press the event you want to mark as a false. This brings you to an overview of the event, and here you can press Mark as False Alert. Once you mark an event as a false...

Updating the Alert App

Each release of the app includes important bug fixes. Also, through your feedback we constantly improve and add new features. Please keep in mind that each new version of the Alert App is optimized to work best with the latest firmware version. No...

Adding Caregivers

A caregiver is someone who will receive an automatic call and SMS upon the detection of a possible convulsive seizure. Although the alerts can be delivered to caregivers at any distance, we suggest that caregivers are nearby so that they are able ...

Upgrading Embrace firmware

The firmware is the brain of the Embrace, it enables the hardware and software to work together. Whenever a new firmware version is available for your Embrace watch, you will receive a notification through the Alert App. You can upgrade firmware ...

Light & Vibration

This setting can be used to deactivate lights and vibration on the Embrace, and can be useful during the night to not disturb your sleep. When Light & Vibration is off, caregivers will still be alerted when a possible convulsive seizure is det...

Turning off your Embrace

The Embrace was designed to be a round-the-clock companion to people living with Epilepsy, so that they are fully covered at any time of the day when they might have a convulsive seizure and caregivers can be notified. It, therefore, does not hav...

Where can I find my login credentials for the Alert app?

Your credentials for your Embrace apps are the same that as the ones you use  for your Empatica Account.

What is the Subscription Plan and how much does it cost?

  The Alert app notifies your loved ones when you need help. You can download the app for free. With your purchase of the Embrace watch you automatically get 30 days free trial of the Plus plan. You will be prompted to select a plan of your choice...

Yellow Cross / Memory Full

The Yellow Cross flashing on your Embrace watch indicates that the memory of the device is full. This means that your Embrace watch has been disconnected from the paired smartphone for longer than 14 hours. The data stored in the Embrace watch nee...

What’s the Red X on my Embrace?

The Red X (four red dots) flashing on your Embrace indicates that the device has disconnected - it cannot connect to its paired phone. This usually happens when your phone is not in Bluetooth range. When you go closer to your paired phone, Embrace...

Red Triangle on Embrace

Red triangle (three red dots) flashing on Embrace indicates that Embrace is no longer paired with the Alert App, and therefore alerts cannot be sent. To resolve this issue, please follow the steps below.   iOS devices Go to Settings of your iOS d...

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