Get Started With Alert

Everything you need to know about the Alert App is in here, get on-board!

What does Last Sync to Cloud mean?

In the Alert app you can find information related to the state of your Embrace data. Open Alert app>>More>>Settings>>Advanced Settings to view the info. Last Sync to Cloud indicates the last time data was sent from the Alert app...

How can I enable location services on my phone?

On iOS devices: You can enable or disable location services by going to Settings >>Privacy >> Location Services on your iOS device. On Android devices: You can enable location services on your Android device by going to Settings>>...

What is Your Location feature

When Embrace detects a seizure, the Alert SMS will provide your caregiver with a link showing your GPS location. You will need to enable location services on your smartphone to use the new Your Location feature.

What is Rest mode feature?

Rest mode feature allows you to switch Embrace to a higher sensitivity of seizure detection. You can enable Rest mode during the periods of limited movement, for example, when you're having a nap, watching TV, reading a book, or sleeping. By sele...

What does Embrace Sync to Alert mean?

Embrace Sync to Alert indicates the last time your Embrace sent data via bluetooth to your smartphone. If there is no Bluetooth connection between your Embrace watch and your smartphone for longer than 14 hours, Embrace memory will get filled up a...

What does the Alert app do?

The  main function of the Alert app is to notify caregivers when their loved one has experienced a convulsive seizure. The Embrace detects changes in physiological signals and autonomic activation and sends out an alert to caregivers through phone...

How does the Alert app work?

Embrace records physiological signals on it’s internal memory and sends it to the paired smartphone via Bluetooth connection  From the paired smartphone, these physiological signals are sent to Empatica’s servers through WiFi or mobile data inter...

How Do I Set Up My Alert App?

Setting up the Alert App is easy. Download the Alert app on a compatible smartphone Once the App has been installed on your smartphone, launch the app and login with your Empatica Account credentials. If you do not remember your password, tap “fo...

What is an Alert?

Your Embrace watch can run software that is trained to detect convulsive seizures. When seizure-like patterns are detected by Embrace – the watch vibrates and a red spinning warning light is illuminated on the watch-face. At the same time, the sys...

My Child Doesn’t Have a Phone, Can I Download the App on My Phone Instead?

The Alert app should be downloaded on a dedicated smartphone that has bluetooth and Internet connection. The device needs to be within Bluetooth range of the smartphone at all times in order to send Alerts when Embrace detects a tonic clonic seizu...

What is a False Alarm?

Your Embrace watch is optimized to detect unusual events such as convulsive seizures . Some types of activity that you engage in during the day may seem like a seizure to the Embrace when they are really not. This is called a “false alarm”. Some e...

How can I cancel an alert?

When Embrace detects an unusual event, it vibrates and a red spinning light shows on the watch surface. If it is a false alarm or you wouldn’t like to notify your caregiver about the unusual event, you have 10 seconds to cancel the alarm. How to c...

How can I mark false alarms?

In the Alerts tab of the Empatica Alert app you can easily check the alert history (alerts sent in the last 7 days) and mark them as false alarms if the alerts weren’t seizure-related. For more info check out: What is a False Alarm? Once you mark...

Alert App Statuses

The Alert app is configured to notify you in the app if there’s anything wrong with the communication between the paired smartphone and the Embrace. Let’s see what each status means. Everything is OK If the Alert app status page says "Everyth...

How can I check my Embrace memory level?

Embrace records physiological data on its internal memory and the memory capacity is around 14 hours. If Embrace is connected to your smartphone the signals are automatically uploaded, and therefore, does not use up Embrace memory. Therefore, free...

What is “Alert Storage” in Alert app?

“Alert Storage” in the Alert app shows if the data recorded by Embrace was transferred to your smartphone and was sent to Empatica servers, or whether the transferred data remains in your smartphone (See How does Embrace work for more information)...

How do I upgrade Embrace firmware?

The firmware is the brain of the Embrace. It enables the hardware and software to work together.  It also houses seizure algorithm. Whenever a new firmware version is available for your Embrace watch, you will receive a notification through the Al...

How do I update the Alert App version?

Each release of the app includes important bug fixes that you have reported to us. Also, through your feedback we constantly improve and add new features to the app. Each new version of the Alert app is optimized to work best with the latest firmw...

Does the Caregiver need to download the Alert app as well?

No. Alerts are sent in the form of an automatic call and sms. Caregivers only need a mobile with cellular signal. In fact, the automatic calls will even go to a landline, but of course the sms wouldn’t be received in this case.

How do I add my Caregivers?

A caregiver is someone who will receive a call and SMS upon the detection of a tonic clonic seizure. Although the alerts can be delivered to caregivers at any distance, we suggest that caregivers are nearby so that they are able to assist in a tim...

What is the Light & Vibration setting for?

The Light & Vibration  (former Night Mode) function can be used to deactivate lights and vibration on the Embrace and is useful mostly during the night when you do not want your sleep to be disturbed. When Embrace light and vibration are off, ...

Can I Turn Off My Embrace?

The Embrace was designed to be a round-the-clock companion to people living with Epilepsy so that they are fully covered at any time of the day when they might have a seizure and caregivers can be notified. It therefore does not have a power ON/OF...

Where can I find my login credentials for the Alert app?

Your credentials for your Embrace apps are the same that as the ones you use  for your Empatica Account.

What is the Subscription Plan and how much does it cost?

  The Alert app notifies your loved ones when you need help. You can download the app for free. Subscription plans for the Alert app will roll out soon. We would love to keep the Alert service free for everyone, however sending out SMS and calls c...

What’s the Yellow Cross on my Embrace?

The Yellow Cross flashing on your Embrace watch indicates that the onboard memory of the device is full. This means your Embrace watch has been disconnected from the paired smartphone for longer than 14 hours. The data stored in the Embrace watch ...

What’s the Red X on my Embrace?

The Red X (four red dots) flashing on your Embrace indicates that the device has disconnected - it cannot connect to its paired phone. This usually happens when your phone is not in bluetooth range. When you go closer to your paired phone, Embrace...

What’s the Red Triangle on my Embrace?

Red triangle (three red dots) flashing on your Embrace watch indicates a connection problem. To resolve it, turn off bluetooth on your smartphone and turn it back on.  Should this not help, then force the Alert app to close and open it again. For...

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