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If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Yellow Cross / Memory Full

The Yellow Cross flashing on your Embrace indicates that its internal memory is full. This means that Embrace has been disconnected from the paired smartphone.


Please be aware that the memory of the Embrace can hold up to 14 hours' worth of data. Beyond this, it will not be able to record any more data.


To free the memory:

  • Keep your Embrace and smartphone close to each other.

  • Make sure the Embrace is paired with the dedicated smartphone via Bluetooth and the data should transfer automatically. 


Note: It may take up to 2 hours to transfer all the data. You can check if the data transfer has been initiated by checking the memory level of your Embrace in the Alert App (Alert App>>More>>Embrace Settings>>Embrace Memory).


If the data isn’t transferring:

  • Make sure the Bluetooth is on. 

  • If Bluetooth is already on, turn it off, wait 20 seconds and then turn it on again. Repeat 2-3 times.

  • Force quit (kill) the Alert App, and then relaunch it. Every time you open the app, it should initiate a sync.

  • Restart your phone.


 If you have tried all of the above tips and the memory still isn’t freeing up,  please contact us at

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