Are you a study participant?

If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Thank you for using the E4

As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information.
If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

Red X on my Embrace

The Red X (four red dots) flashing on your Embrace indicates that it cannot connect to its paired phone. This usually happens when your phone is not in Bluetooth range. When you move closer to your paired phone, Embrace will reconnect automatically.