Are you a study participant?

If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Thank you for using the E4

As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information.
If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

Updating the Alert App

Each release of the app includes improvements and sometimes also bug fixes. Please keep in mind that each new version of the Alert App is optimized to work best with the latest firmware version.

Normally, you will receive a notification informing about an available update of the App, click on it and you will be redirected to the store to update it.

You can also check the App Store/Google Play Store to search for the latest update.

To check which version of the Alert App you're currently using go to the More tab in your Alert App and check the About section.