Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Alert Not Sent

Alert not sent occurs if there was a seizure detected, but Embrace was not able to send the alert due to the following reasons:

  • Bluetooth disconnection: Embrace wasn’t connected to the paired smartphone so it  couldn’t send the Alert. See: Embrace Disconnections
  • No internet connection: The paired smartphone wasn’t connected to the Internet and therefore the Alert App wasn’t able to send the Alert calls and SMS.  Please see: How Embrace works
  • No added/activated caregivers. Please see: Adding caregivers


Beyond this, we ask that Caregivers save the alert number to avoid any calls being blocked by their cellular service carrier. The alert number is: 1 (415) 498- 1544.

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