Alert Not Sent


Alert not sent occurs if there was a seizure detected, but Embrace was not able to send the alert due to the following reasons:

  • Bluetooth disconnection: Embrace wasn’t connected to the paired smartphone so it  couldn’t send the Alert. See: Embrace Disconnections
  • No internet connection: The paired smartphone wasn’t connected to the Internet and therefore the Alert App wasn’t able to send the Alert calls and SMS.  Please see: How Embrace works
  • No added/activated caregivers. Please see: Adding caregivers


Beyond this, we ask that Caregivers save the alert number to avoid any calls being blocked by their cellular service carrier. The alert number is: 1 (415) 498- 1544.

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