Are you a study participant?

If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Thank you for using the E4

As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information.
If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

Trouble with Embrace Light & Vibration

If you cannot turn off /on the Light & Vibration, please try any of the following tips:

Force stop the app (iOS, Android) and relaunch it.

Turn Bluetooth off and back on.
Turn Light & Vibration off and back on.

If the issue is not resolved, please write to support@empatica.com with a screenshot and we will help you resolve it.

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