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Embrace - Troubleshooting
Having problems with your Embrace? Let us help you with our troubleshooting tips and guides.
Issues with your Embrace
Most Embrace issues are easy to troubleshoot, just follow the tips in this section.
How to check if Embrace is working properly
Why can't I see the time on Embrace?
Pairing Embrace with a different smartphone
Can I deactivate the lights and vibration on Embrace?
Issues with the Alert app
The most common difficulties you may encounter with your Alert app.
Access requests for iOS 13 and above
Pairing Embrace with a different account
Trouble pairing Embrace
Transferring data from the Alert App
Trouble with Embrace Light & Vibration
“No internet connection” status
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Issues with the Mate app
Here you'll find troubleshooting tips for some of the most common issues with the Mate app!
Why does Mate show "No data recorded"?
Why can't I see my rest data immediately after waking up?
My physical activity stats are inaccurate
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