1. Empatica Support
  2. Embrace - Troubleshooting
Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.
Thank you for using the E4
As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information.
If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

Having problems with your Embrace? Let us help you with our troubleshooting tips and guides.

Issues with your Embrace

Most Embrace issues are easy to troubleshoot, just follow the tips in this section.

Issues with the Alert App

The most common difficulties you may encounter with your Alert App.

Issues with the Mate App

Here you'll find troubleshooting tips for some of the most common issues with the Mate App.

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EpiMonitor
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