Embrace - Troubleshooting

Having problems with your Embrace? Let us help you with our troubleshooting tips and guides.

Most Embrace issues are easy to troubleshoot, just follow the tips in this section.

How to check if Embrace is working properly Why can't I see the time on Embrace? Embrace disconnections Pairing Embrace with a different smartphone Can I deactivate the lights and vibration on Embrace?

The most common difficulties you may encounter with your Alert App.

Access requests for iOS 13 and above Pairing Embrace with a different account Trouble pairing Embrace Transferring data from the Alert App Trouble with Embrace Light & Vibration “No internet connection” status View More >

Here you'll find troubleshooting tips for some of the most common issues with the Mate App.

Why does Mate show "No data recorded"? Why can't I see my rest data immediately after waking up? My physical activity stats are inaccurate