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Embrace - Troubleshooting
Having problems with your Embrace? Let us help you with our troubleshooting tips and guides.
Issues with your Embrace
Most Embrace issues are easy to troubleshoot, just follow the tips in this section.
How can I check if my Embrace is working properly?
Why can’t I see the time on my Embrace?
Why does my Embrace keep disconnecting?
What should I do if it takes longer than 2 hours for my Embrace watch to charge fully?
My Embrace watch isn’t charging
How can I check the battery level of my Embrace watch?
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Issues With The Alert App
The most common difficulties you may encounter with your Alert App.
I need to pair Embrace with a different account
Why can’t I pair the Embrace with my Smartphone?
Why can't I upload data from Alert app?
How Can I Free the Memory of my Embrace?
Why Can’t I turn off Embrace Light & Vibration?
No internet connection. What should I do?
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Issues with the Mate app
Here you'll find troubleshooting tips for some of the most common issues with the Mate app!
Where can I view data recorded by Embrace?
Why do I see "No data" message in Mate app?
Why can’t I immediately see my rest even if the Embrace is synchronized?
Why doesn’t the Mate app display all of my activity?
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