How can I edit the Shipping address on my Order?


You can change your shipping address directly in your Empatica Account. Although, shipping address cannot be changed after your order is preparation for shipment. Read more on How do I cancel my order?
In order to modify your address details, follow these steps:

  1. Go to the Empatica Account login page and sign in with your email address and password.
  2. Once you have logged in, go to the Orders section
  3. Click on “Change my shipping info”.  
  4. You will then be routed to a page where you can make the desired changes.  
  5. Once you’ve edited the address, click on “Update my shipping address”. If there is an additional input that can be added, you will be taken to a page that shows you a suggestion. You could either use the suggestion or continue with the same address as added initially. This whole process to verify and validate your shipping address.
    The following image will give you an insight of the process:


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