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If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Deleting my Empatica Account

Before you decide to delete your account, please note that it is permanent and cannot be undone.

 

It will also result in a full cancellation of our services.

 

What will be deleted?

  • Personal Data (Full Name, email address(es), phone number, date of birth).
  • Caregiver(s) Data (Caregiver phone number, caregiver email address).
  • Parent email address (if any).
  • Subscription and credit card details.

 

What will remain?

  • Purchase information (orders, shipping address, invoices).

 

The following information will remain but will be de-identified:

  • Usage logs and data.
  • Physical details (height, weight, year of birth).
  • Embrace processed data.

 

How to delete  your account

  1. Log in to your Empatica Account.
  2. Go to the Account tab and open the Privacy Tools section, then click  Edit Privacy Settings.
  3. Click on Delete My Account.
  4. Scroll down and click Delete My Account.
  5. Send us the Delete Account email with a brief explanation for the request. Please note, it may take up to 30 days to fully delete all of your information. We’ll notify you as soon as the process has been completed.

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