Empatica Account

View your order status, modify your email address, and update your shipping information.

Creating your Empatica Account

Your Empatica Account allows you to view information related to your Embrace order, shipment, and subscription. It also allows you to view and download your monthly seizure reports.   Step 1: Creating an Empatica Account is easy. Here are the simp...

How can I edit the Shipping address on my Order?

You can change your shipping address directly in your Empatica Account. Although, shipping address cannot be changed after your order is preparation for shipment. Read more on How do I cancel my order?In order to modify your address details, follo...

How can I reset my Empatica Account password?

Cannot access your account? Have you forgotten your password? Not to worry! Please follow these simple few steps to reset your password:  Go to Empatica Account login page. Click on the “Forgot my password” button.  Please enter the Email address...

What is Parental Consent and how can I approve it?

All users of the Embrace watch who are under the age of 13 need to provide Empatica with their parent’s verifiable consent, as the U.S. Children’s Online Privacy Protection Act (COPPA) requires us to obtain it before we collect, use or disclose th...

Changing my communication preferences

You can review and update your communication preferences directly from your Empatica Account by clicking on Communication Settings .   You can choose to start or stop receiving updates from Empatica about:   Blog Special offers and discounts Pro...

Exporting my data

You can request a full account of your personal data to verify its accuracy. You can submit a request to export your data through your Empatica Account, by clicking here.   What will be included in the file? Your seizure history Your personal i...

Deleting my Empatica Account

Before you decide to delete your account, please note that it is permanent and cannot be undone. It will also result in a full cancellation of our services to you. What will be deleted? Personal Data (Full Name, Email address(es), Phone number, ...

GDPR FAQs for Embrace

What is GDPR? It stands for the General Data Protection Regulation, and it's a new legislation passed by the EU and effective from the 25th of May 2018. It's intended to give EU citizens more transparency and control in the use of their personal...

What is Seizure Report?

The Embrace Seizure Report is a tool (e-diary) that allows you to track and review your seizure history. The report contains both the seizures detected by the Embrace and added by you. Keeping track of when seizures occur and what happened around ...

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