Updating your Empatica account profile

To update your profile, follow these steps: Log in to your Empatica Account. Go to the Profile section. Make the desired changes, and then click on Update my profile. Note: If you have decided to update your email address, you will need to...

Creating your Empatica Account

Your Empatica Account is where you'll access information related to your order, shipment, and subscription. If you reside in the US and have purchased an Embrace2, it's also where you'll upload your prescription.   Step 1: Creating an Empatica Acc...

Editing your shipping address

After you have placed the order, you can change the shipping address in your Empatica Account.   However, please note that you can only edit the address if the status is “Not Scheduled”. If you realized you have put the wrong address for your or...

Reset your Empatica Account password

You can change your password for security reasons or reset it if you forgot it.  Please follow these simple few steps to reset your password:  Go to the Empatica Account login page. Click on Forgot my password.  Please enter the Email address ass...

Parental consent for minors under 13

  All users of the Embrace watch under the age of 13 need to provide Empatica with their parent’s verifiable consent, as the U.S. Children’s Online Privacy Protection Act (COPPA) requires us to obtain it before we collect their personal informatio...

Changing my communication preferences

You can review and update your communication preferences directly from the Communication Settings of your Empatica Account.   From there, you can choose to start or stop receiving updates from Empatica about: Blog Special offers and discount...

Exporting my data

You can request a full account of your personal data to verify its accuracy. You can submit a request to export your data through your Empatica Account, by clicking here.   What will be included in the file? Your seizure history Your personal i...

Deleting my Empatica Account

Before you decide to delete your account, please note that it is permanent and cannot be undone.   It will also result in a full cancellation of our services.   What will be deleted? Personal Data (Full Name, email address(es), phone number, dat...

GDPR FAQs for Embrace

What is GDPR? It stands for General Data Protection Regulation, and it's a legislation passed by the EU and has been in effect since the 25th of May 2018. It's intended to give EU citizens more transparency and control over the use of their person...

Seizure Report

Keeping track of when seizures occur and what happened around that time helps you recognize possible triggers.  The report will be stored in your Empatica account, but also accessible through the Mate App.  It will include a monthly report of your...