Empatica Account

View your order status, modify your email address, and update your shipping information.

Creating your Empatica Account

You Empatica Account is where you'll access information related to your order, shipment, and subscription. If you reside in the US and have purchased an Embrace2, it's also where you'll upload your prescription.   Step 1: Creating an Empatica Acco...

Editing your shipping address

You can change your shipping address in your Empatica Account. However, it cannot be changed  after your order has been prepared for shipment. For these situations, we recommend that you cancel the order, and purchase again with the correct addres...

Reset your Empatica Account password

You can change your password for security reasons or reset it if you forget it.  Please follow these simple few steps to reset your password:  Go to the Empatica Account login page. Click on “Forgot my password”.  Please enter the Email address a...

Parental consent for minors under 13

  All users of the Embrace watch under the age of 13 need to provide Empatica with their parent’s verifiable consent, as the U.S. Children’s Online Privacy Protection Act (COPPA) requires us to obtain it before we collect their personal informatio...

Changing my communication preferences

You can review and update your communication preferences directly from your Empatica Account by clicking on Communication Settings.   You can choose to start or stop receiving updates from Empatica about:   Blog Special offers and discounts. Prod...

Exporting my data

You can request a full account of your personal data to verify its accuracy. You can submit a request to export your data through your Empatica Account, by clicking here.   What will be included in the file? Your seizure history Your personal i...

Deleting my Empatica Account

Before you decide to delete your account, please note that it is permanent and cannot be undone. It will also result in a full cancellation of our services to you.   What will be deleted? Personal Data (Full Name, Email address(es), Phone number...

GDPR FAQs for Embrace

What is GDPR? It stands for the General Data Protection Regulation, and it's a new legislation passed by the EU and effective from the 25th of May 2018. It's intended to give EU citizens more transparency and control in the use of their personal d...

Seizure Report

Keeping track of when seizures occur and what happened around that time helps you recognize possible triggers.  In your Empatica account, you can view a monthly report of your seizures, including both those detected by Embrace and also those manua...

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