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GDPR FAQs for Embrace

What is GDPR?

It stands for General Data Protection Regulation, and it's a legislation passed by the EU and has been in effect since the 25th of May 2018. It's intended to give EU citizens more transparency and control over the use of their personal data, and holds organizations accountable for how they collect, store, and process that data.

How does GDPR apply to me?

We've implemented new security measures across the board, so regardless of whether you reside in the EU, you benefit from the new practices put into place. For any blog or newsletter subscribers, we've made it super easy to select which topics you'd like to be notified about. As an Embrace user, you'll be able to request that we permanently delete your personal data or export it to you. You can access your privacy tools and manage your communication preferences directly in your Empatica Account.

What personal information does Empatica collect?

We collect the minimum amount of data needed in order to provide our services. For example, to deliver the Embrace and provide its service we ask for a name, date of birth, and contact details. The delivery of alerts requires that we collect the name and phone number of each Caregiver. Unusual event detection requires that we process physiological data, such as acceleration, rotation, temperature, and EDA. We also collect some technical information such IP address, dates and times of access to the app.

How does Empatica use my information?

Your personal information is used solely for completing a transaction (e.g., purchasing Embrace or a subscription plan), delivering our services (e.g., unusual event detection, alert delivery), and communicating with you (e.g., emails or notifications about important product updates pertinent to its functionality).


How can I review and modify my privacy settings?

You can quickly and easily do this directly through your Empatica Account.


How can I ask to have my information deleted?

It's a simple request made through your Empatica Account. Please note this step is permanent, and we would no longer be able to provide you with our services.

What personal data is available for download upon request?

The following data is available for download: seizure history (including detected unusual events as well as those added manually), name, date of birth, your contact details, and the name and contact details of your Caregivers. You can submit a request to export your data through your Empatica Account.



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