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Embrace - Orders and Shipments
Here you’ll find info on placing an order, tracking your shipment and viewing your order history.
Placing an Order
How to purchase Embrace, make changes to your order, etc. Let’s have a look!
Why aren’t adjustable bands available any more?
What should I do if my package was lost in transit?
My package is listed as “delivered”, but I can’t find it. What should I do?
Can I make changes to my order?
Which band types are currently available?
How can I change my personal information in the Empatica Account?
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View your order status, modify your email address, and update your shipping information.
How do I create my Empatica account?
How can I edit the Shipping address on my Order?
How can I reset my Empatica Account password?
What is Parental Consent and how can I approve it?
What is Seizure Report?
Embrace Return Policy
Not satisfied with Embrace? We’re here to help! Learn about our our refund and repair policy.
How can I return my Embrace?
Returning your Embrace for service
Returning your Embrace for refund
Have more questions?
Submit a request