Travelling with Embrace

Updated:

 

Embrace is a prescription only device that is indicated for use as an adjunct to seizure monitoring of adults and children ages 6 and up in home or healthcare facilities during periods of rest.

If you need to take Embrace with you on your next trip, there are a few things to think about in advance.

 

Going through security with Embrace

The Embrace cover is made of anodized aluminum, which is classified as a metal, so you should remove it during the security screen. It’s possible that someone might ask what it is. To make things easy and quick,  you can describe it as a seizure monitor.

 

Airplane mode disables Bluetooth

On the plane, you’re instructed to put your phone in Airplane mode which disables Bluetooth.  Without it, Embrace cannot communicate with your phone and the Alert App to send alerts if a seizure occurs.  If there is a chance you might have a seizure during the flight, we advise that you tell someone travelling with you about your epilepsy and how to help if you have a seizure.

 

Since, it will be disconnected, the red X will be flashing throughout the flight.  You can turn off Light & Vibration so the lights don’t disturb you and others on the plane.

 

Internet connection is a must

Alerts are sent using the internet, so a reliable connection is absolutely necessary. Nearly every hotel offers free Wi-Fi, but it’s hard to tell beforehand if the connection is reliable. Also, the more remote the destination, the less likely it will be to find a stable connection. If you’re travelling internationally, you should check with your carrier if your data plan will work abroad and at the same speed, without acquiring too many fees in roaming charges. Some carriers offer free data outside the home country, but at very slow speeds. Remember to ask about this as well. It might be worth opting for a special travel plan to ensure a faster and more reliable connection, and it might also save you some money depending on the length of your trip.

 

 

Caregivers in certain countries cannot be added

Unfortunately, the Embrace Alert System is not yet available in all countries. If you’re travelling to the below countries and plan on adding some local caregivers, the app will restrict you from doing so.  Instead, we recommend always having someone nearby that’s able to assist in case of a seizure, and activating caregivers with numbers that aren’t local to the below countries:

North Korea (DPRK), Mexico, China (PRC), Iran, Syria, Sudan, and South Sudan


This is everything that you need to consider before your trip. Of course, if you encounter any problems while abroad, you can always reach out to us for help at support@empatica.com.

Have more questions?