Compatible phones and tablets

Updated:

The Alert and Mate apps are compatible with the following iOS and Android devices:

Please keep in mind that the paired device must always be connected to the internet in order to send out alerts to caregivers. Also, make sure to update your phone to the latest software version.

iOS

We support iPhone 5s and higher.

We also support the iPod touch 6th generation and all iPad models that have come out since 2013. Please bear in mind that the Alert App and Mate App are not optimized for the iPad’s screen size.

Android

Devices running Android version 5.0 (Lollipop) or higher, as long as they support Bluetooth Low Energy (BLE / 4.0 / Bluetooth Smart). We do not guarantee full compatibility with custom or unofficial versions of Android running on phones or tablets.

Please note: not all devices that list Bluetooth 4.0 in the specifications, actually support Bluetooth Low Energy. We suggest contacting the manufacturer directly for complete information.

We do not support Windows and Blackberry phones.

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