Please keep in mind that the paired device must always be connected to the internet in order to send out alerts to caregivers. Also, make sure to update your phone to the latest software version.
We support devices running iOS 10 or higher.
We also support the iPod touch 6th generation and all iPad models that have come out since 2013. Please bear in mind that the Alert App and Mate App are not optimized for the iPad’s screen size.
Devices running Android version 5.0 (Lollipop) or higher, as long as they support Bluetooth Low Energy (BLE / 4.0 / Bluetooth Smart). We do not guarantee full compatibility with custom or unofficial versions of Android running on phones or tablets.
Please note: not all devices that list Bluetooth 4.0 in the specifications, actually support Bluetooth Low Energy. We suggest contacting the manufacturer directly for complete information.
We do not support Windows and Blackberry phones.