Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Cancelling your Embrace order

Please, be aware that you will only be able to cancel your order if its status is Not Scheduled when we receive and process your request. Unfortunately, we won’t be able to cancel orders which have been processed already.


To cancel your order, please follow these steps:

  1. Login to your Empatica Account.
  2. Go to the Orders section.

If the status is listed as Not Scheduled fill in our contact form or email and we will proceed with the cancellation and refund. 



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