Cancelling your Embrace order


Please, be aware that you will only be able to cancel your order if its status is Not Scheduled when we receive and process your request. Unfortunately, we won’t be able to cancel orders which have been processed already.


To cancel your order, please follow these steps:

  1. Login to your Empatica Account.
  2. Go to the Orders section.

If the status is listed as Not Scheduled fill in our contact form or email and we will proceed with the cancellation and refund. 



Have more questions?