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If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Shipping Embrace to your country

We ship Embrace under the incoterms DDU (Delivery Duties Unpaid), via UPS, at the following shipping costs:

  • Canada: USD 19

  • Europe and UK: USD 19

  • Rest of the world: USD 39

Orders shipped outside the European Union and the USA may be subject to import taxes, customs duties, or fees. The person receiving Embrace will be responsible for covering the mentioned charges, and we cannot predict or estimate the cost of these fees.

We do not ship to the following countries:


  • Afghanistan
  • Ascension Island
  • Belarus
  • Brazil
  • Burma
  • Cambodia
  • Central African Republic
  • China
  • Cuba
  • Cyprus
  • Democratic Republic of Congo
  • Ethiopia
  • Eritrea
  • Haiti
  • Hong Kong
  • Iran
  • Iraq
  • Lebanon
  • Libya
  • Macau
  • Mexico
  • North Korea
  • Russia
  • Somalia
  • South Sudan
  • Sudan
  • Syria
  • Tristan da Cunha
  • Venezuela
  • Zimbabwe


In addition, the Alert System will not work in North Korea, Mexico, and China due to governmental regulations.

Please note:

  • Empatica does not assume responsibility for delays caused by customs clearance offices.

  • For abandoned or rejected shipments, Empatica will deduct from the refund any costs incurred due to the return, including original and return shipping fees as well as return customs charges in the amount of EUR 73 if applicable.

  • Additional import costs or customs clearance delays do not give any ground for refund requests.

If your country requires special documentation, please let us know in advance. We cannot provide additional support for any customs clearance delays or issues.

Shipping your Embrace to the UK after Brexit

Since the 1st of January 2021, after Brexit, orders shipped to the UK will be subject to customs duties and VAT charges. Additional handling charges might be applied by the logistics provider when the goods reach the UK. We are unable to estimate the value of these charges and we will not be able to cover them.

If you are a Charity or a Hospital, you might pay a reduced VAT or be exempted from paying it. Please, refer to the dedicated section for further info.

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