Due to FDA regulations, Embrace2 cannot be transferred, sold, or donated to another individual. Additionally, Embrace2 is an FDA-cleared device in the US, and therefore, users are required to submit a valid prescription prior to the shipment in order to receive the order. As such, Embrace cannot be used without a valid prescription correctly uploaded in our systems.
We strongly advise against the purchase of second-hand Embrace devices. Regrettably, we cannot guarantee the usability or the current status of any devices obtained through unofficial channels. Note that if you choose to purchase an Embrace from sources other than our official Online Store/vendor (Epilepsy Alarms UK), we are unable to provide any assistance or technical support pertaining to the functionality of the device.
Getting Embrace reimbursed by insurance depends on your specific plan and coverage level. The reimbursement/insurance coverage is at the discretion of your insurance provider only.
While we do not bill directly to insurance companies, some customers have been able to receive reimbursement for Embrace.
Asking your doctor to fill out this form may improve your chances of a reimbursement: Embrace2 Predetermination template.
If your doctor would like more information about Embrace, you can direct them to the dedicated page that we've created for doctors on our website, which provides them with everything they need to know.
In addition, your doctor may be interested in the below articles:
We suggest contacting your insurance agent directly for any questions regarding insurance coverage of the subscription plan.
If you submit a request to get your Embrace or the subscription plan costs reimbursed, please let us know about the outcome so that with this knowledge, we can help the Embrace community.
FSA Cards (Flexible Savings Account)
We accept payment by FSA card (Flexible Savings Account). Your benefits administrator may ask you for an official invoice to validate that the purchase of Embrace was an eligible expense. It’s possible that they might also ask for the prescription from your doctor. You can simply email us to request these at support@empatica.com.