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How to order Embrace

Due to FDA regulations, Embrace2 cannot be transferred, sold, or donated to another individual. Additionally, Embrace2 is an FDA-cleared device in the US, and therefore, users are required to submit a valid prescription prior to the shipment in order to receive the order. As such, Embrace cannot be used without a valid prescription correctly uploaded in our systems.
We strongly advise against the purchase of second-hand Embrace devices. Regrettably, we cannot guarantee the usability or the current status of any devices obtained through unofficial channels. Note that if you choose to purchase an Embrace from sources other than our official Online Store/vendor (Epilepsy Alarms UK), we are unable to provide any assistance or technical support pertaining to the functionality of the device.

To order Embrace2, please follow the steps below:

  1. Go to our Online Store.
  2. Choose your preferred color, and any additional bands to personalize your look.
  3. Click on Order Now.
  4. A window will pop up with your order. Check the items and, if everything is correct, click on Check out.
  5. Insert your shipping details.
  6. Proceed with the payment.
  7. Check your inbox for an email from us asking you to create your Empatica Account. If you don’t find it, please check your spam folder as well.
  8. Open the email and click on Create my Empatica Account.
  9. Complete your account creation. Please, note that the information should reflect the watch wearer’s details.
In your account, you will be able to check the status of your order.
 

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