Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

How to order Embrace

To order Embrace2, please follow the steps below:
  1. Go to our Online Store.
  2. Choose your preferred color, and any additional bands to personalize your look.
  3. Click on Order Now.
  4. A window will pop up with your order. Check the items and, if everything is correct, click on Check out.
  5. Insert your shipping details.
  6. Proceed with the payment.
  7. Check your inbox for an email from us asking you to create your Empatica Account. If you don’t find it, please check your spam folder as well.
  8. Open the email and click on Create my Empatica Account.
  9. Complete your account creation. Please, note that the information should reflect the watch wearer’s details.
In your account, you will be able to check the status of your order.

For the US only

Embrace is an FDA-cleared medical device, if you choose to purchase and use the device in the US, you need to provide us with a valid prescription before Embrace2 can be shipped to you.


The prescription should be uploaded directly to your account. Please find the instructions to upload here: Uploading your prescription for Embrace2.


As soon as we review and approve the prescription, our Logistic Team will be able to ship Embrace2 to you.



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