Orders shipped outside the EU or US may be subject to import taxes, customs duties, or fees. The person receiving Embrace is responsible for covering these charges, and we cannot predict or estimate the cost of these fees.
If you believe that your package may have been lost while in transit, please follow the instructions below:
Verify the tracking number and delivery address.
Double-check that your package has not been left at the porch, the front desk of your ap...
If your tracking number states that the package has been delivered, but you can’t find it, please follow the instructions below:
Verify the shipping address in your Empatica Account.
Look for a notice of an attempted delivery near your door or ma...
If you'd like to change the color, quantity or type of band purchased, we recommend that you email us requesting that we cancel your order, so you can proceed with purchasing another. Unfortunately, it isn't possible to change this through your Em...
To update your profile, follow these steps:
1. Log in to your Empatica Account.
2. Go to the Profile section.
3. Make the desired changes, and then click on Update my profile.
Note: If you’ve decided to update your email address, you must verify ...
To order Embrace2, please follow the steps below:
Go to our online store.
Choose the color you’d like, and any additional bands to personalize your look.
Click on Order Now.
A window will pop-up with your order. If everything is correct, click on...
We ship Embrace under the incoterms DDU (delivery duties unpaid). Orders shipped outside of the US and EU may be subject to import taxes, customs duties, or fees. The person who will be receiving the order will be responsible for covering these ch...
You may only cancel your purchase if the status is Not Scheduled.
To cancel your order, please follow these steps:
Login to your Empatica Account.
Go to the Orders section.
If the status is listed as Not Scheduled fill in our contact form ...
Getting Embrace reimbursed by insurance depends on your specific plan and coverage level.
Asking your doctor to fill out this form may improve your chances of a reimbursement:
Embrace2 Predetermination template
If your doctor would like more ...