Placing an Order

How to purchase Embrace, make changes to your order, etc. Let’s have a look!

Why aren’t adjustable bands available any more?

Designing and producing the adjustable band that could guarantee great comfort and good quality of physiological signals has been taking longer than initially anticipated. Also, Embrace will need to be in skin contact and should be snug enough to ...

What should I do if my package was lost in transit?

If your package was lost in transit, please follow the instructions below: Verify the tracking number and delivery address. Double-check that your package has not been left at the front desk of your apartment building or office.  Contact the cour...

My package is listed as “delivered”, but I can’t find it. What should I do?

Cannot locate your package? If your tracking number states that the package has been delivered, but you can’t find it, please follow the instructions below: Verify the shipping address in your Empatica Account. Look for a notice of an attempted d...

Can I make changes to my order?

Shipping Address: Yes, you will be able to edit the shipping address if your order has the status “Not Scheduled” (usually for 1/2 days after the purchase). However, you will only be able to add a new address or edit the existing one within the s...

Which band types are currently available?

At this point, Embrace comes with a stretchable band that is adjustable and suitable for both adults and children. While Embrace band is interchangeable with standard (24mm) bands available on the market, we do not encourage swapping the band for ...

How can I change my personal information in the Empatica Account?

You can change your shipping address directly in your Empatica Account. In order to modify your address details, follow these steps: Log in to your Empatica Account. Go to the “Profile” section.  Here’s where you can edit your account details.  O...

How can I buy the Embrace watch?

You can pre-order your Embrace watch at the price of USD 249 directly on our Online Store.Embrace watch currently comes with the stretchable band. You can select from the following colors: Flamingo Pink, Sky Blue, Seoul Grey, Milan Black and Bosto...

Why aren’t adjustable bands available any more?

Designing and producing the adjustable band that could guarantee great comfort and good quality of physiological signals has been taking longer than initially anticipated. Also, Embrace will need to be in skin contact and should be snug enough to ...

Can Embrace be shipped to my country?

Embrace can work in any country, with the exception of a few (see the full list below*). Please note that taxes and duties won't be calculated or charged directly at the checkout page when you place your order on our Online Store. We are shipping ...

How do I cancel my order?

If you wish to cancel an order that is “Not Scheduled”, fill in our contact form or email support@empatica.com and we’ll help you out! Upon cancellation, a full refund will be processed for the order. Unfortunately, once the order moves from “Not ...

How can I receive a donated watch?

A while back we ran a “Buy One Give One” initiative in the context of our crowdfunding campaign.  Getting Embrace into the hands and onto the wrists of those that need it most, regardless of income level is extremely important to us. So we’re work...

How can I ask for an insurance reimbursement for Embrace?

It may be possible to get insurance reimbursement for Embrace.  Ask your doctor to review and complete the documents attached. Remember to also include the posters attached. This should improve your chances of reimbursement, however please keep in...

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