Placing an Order

How to purchase Embrace, make changes to your order, etc. Let’s have a look!

Taking care of duties and taxes

Orders shipped internationally (non EU or US)  may be subject to import taxes, customs duties or fees (for example Brazil and some states in Mexico).  The person receiving the Embrace is responsible for covering these charges,  and we cannot pred...

What should I do if my package was lost in transit?

If your package was lost in transit, please follow the instructions below: Verify the tracking number and delivery address. Double-check that your package has not been left at the front desk of your apartment building or office.  Contact the cour...

My package is listed as “delivered”, but I can’t find it. What should I do?

Cannot locate your package? If your tracking number states that the package has been delivered, but you can’t find it, please follow the instructions below: Verify the shipping address in your Empatica Account. Look for a notice of an attempted d...

Can I make changes to my order?

Shipping Address: Yes, you will be able to edit the shipping address if your order has the status “Not Scheduled” (usually for 1/2 days after the purchase). However, you will only be able to add a new address or edit the existing one within the s...

Which band types are currently available?

Embrace comes with a stretchable band that is adjustable and suitable for both adults and children. Our choice of using stretchable bands is to allow snug contact between your skin and Embrace sensors and also to ensure safety and accurate physiol...

Changing my information in Empatica Account

To modify your details, follow these steps: Log in to your Empatica Account. Go to the “Profile” section. Here’s where you can edit your account details. Once, you’ve made the desired changes, click on “Update my profile”. You can also update...

How can I buy the Embrace watch?

You can order your Embrace watch at the price of USD 249 directly on our Website and/or Online Store. Embrace watch currently comes with the stretchable band. You can select from the following colors: Flamingo Pink, Sky Blue, Seoul Grey, Milan Bla...

Can Embrace be shipped to my country?

Embrace can work in any country, with the exception of a few (see the full list below*). Please note that taxes and duties won't be calculated or charged directly at the checkout page when you place your order on our Online Store. We are shipping ...

How do I cancel my order?

If you wish to cancel an order that is “Not Scheduled”, fill in our contact form or email support@empatica.com and we’ll help you out! Upon cancellation, a full refund will be processed for the order. Unfortunately, once the order moves from “Not ...

How can I ask for an insurance reimbursement for Embrace?

It may be possible to get insurance reimbursement for Embrace.  Ask your doctor to review and complete this document: Embrace Pre-Determination-template-withFDAapproval.docx  Your doctor may find it helpful to read these reports of the accuracy ...

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