Placing an Order

How to purchase Embrace, make changes to your order, etc. Let’s have a look!

Taking care of duties and taxes

Orders shipped outside the EU or US  may be subject to import taxes, customs duties, or fees.  The person receiving Embrace is responsible for covering these charges,  and we cannot predict or estimate the cost of these fees.   Please note: Empat...

Package lost in transit

If you believe that your package may have been lost while in transit, please follow the instructions below: Verify the tracking number and delivery address. Double-check that your package has not been left at the porch, the front desk of your ap...

My package is listed as “delivered”, but I can’t find it.

If your tracking number states that the package has been delivered, but you can’t find it, please follow the instructions below: Verify the shipping address in your Empatica Account. Look for a notice of an attempted delivery near your door or ma...

Can I make changes to my order?

If you'd like to change the color, quantity or type of band purchased, we recommend that you email us requesting that we cancel your order, so you can proceed with purchasing another. Unfortunately, it isn't possible to change this through your Em...

Updating your Empatica account profile

To update your profile, follow these steps: 1. Log in to your Empatica Account. 2. Go to the Profile section. 3. Make the desired changes, and then click on Update my profile. Note: If you’ve decided to update your email address, you must verify ...

How to order Embrace

To order Embrace2, please follow the steps below: Go to our online store. Choose the color you’d like, and any additional bands to personalize your look. Click on Order Now. A window will pop-up with your order. If everything is correct, click on...

Shipping Embrace to your country

We ship Embrace under the incoterms DDU (delivery duties unpaid). Orders shipped outside of the US and EU may be subject to import taxes, customs duties, or fees. The person who will be receiving the order will be responsible for covering these ch...

Cancelling your Embrace order

You may only cancel your purchase if the status is Not Scheduled.     To cancel your order, please follow these steps: Login to your Empatica Account. Go to the Orders section. If the status is listed as Not Scheduled fill in our contact form ...

Insurance reimbursement for Embrace

Getting Embrace reimbursed by insurance depends on your specific plan and coverage level.   Asking your doctor to fill out this form may improve your chances of a reimbursement: Embrace2 Predetermination template   If your doctor would like more ...

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