Placing an Order

How to purchase Embrace, make changes to your order, etc. Let’s have a look!

Taking care of duties and taxes

Orders shipped outside the EU or US  may be subject to import taxes, customs duties, or fees.  The person receiving Embrace is responsible for covering these charges,  and we cannot predict or estimate the cost of these fees.   Please note: Empat...

Package lost in transit

If you feel your package may have been lost in transit, please follow the instructions below: Verify the tracking number and delivery address. Double-check that your package has not been left at the porch, the front desk of your apartment buildi...

My package is listed as “delivered”, but I can’t find it. What should I do?

If your tracking number states that the package has been delivered, but you can’t find it, please follow the instructions below: Verify the shipping address in your Empatica Account. Look for a notice of an attempted delivery near your door or ma...

Can I make changes to my order?

Shipping Address: Yes, you will be able to edit the shipping address if your order has the status “Not Scheduled” (usually for 1/2 days after the purchase). However, you will only be able to add a new address or edit the existing one within the s...

Which band types are currently available?

Embrace comes with a stretchable band that is adjustable and suitable for both adults and children. Our choice of using stretchable bands is to allow snug contact between your skin and Embrace sensors and also to ensure safety and accurate physiol...

Updating the profile in your Empatica Account

To update your profile, follow these steps: 1. Log in to your Empatica Account. 2. Go to the Profile section. 3. Make the desired changes, and then click on Update my profile.

How to Order Embrace

If you’re interested in ordering the latest and most advanced version, Embrace2, please follow the steps below: Go to our online store. Choose the colour you’d like, and any additional bands to personalize your look. Click on Order Now. A window ...

Shipping Embrace to your country

We ship Embrace under the incoterms DDU (delivery duties unpaid).  Orders shipped outside of the US and EU may be subject to import taxes, customs duties, or fees. The person who will be receiving the order will be responsible for covering these c...

Cancelling your Embrace order

You may cancel your purchase only if the status is “Not Scheduled.”     To cancel your order, please follow these steps: Login to your Empatica Account. Go to the Orders section. If the status is listed as  “Not Scheduled” fill in our contact ...

Insurance reimbursement for Embrace

Getting Embrace reimbursed by insurance depends on your specific plan and coverage level.   Asking your doctor to fill out this form may improve your chances of a reimbursement:   Embrace Pre-Determination-template-withFDAapproval.docx   If yo...

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