Package lost in transit

If you believe that your package may have been lost while in transit or is shown as delivered, but you cannot find it, please follow the instructions below: Verify the tracking number and delivery address in your Empatica Account. Look for a noti...

Can I make changes to my order?

If you'd like to change the color, quantity or type of band purchased, we recommend that you email us requesting that we cancel your order, so you can proceed with purchasing another. Unfortunately, it isn't possible to change this through your Em...

How to order Embrace

To order Embrace2, please follow the steps below: Go to our Online Store. Choose your preferred color, and any additional bands to personalize your look. Click on Order Now. A window will pop up with your order. Check the items and, if everyt...

Shipping Embrace to your country

We ship Embrace under the incoterms DDU (Delivery Duties Unpaid), via UPS and USPS, at the following shipping costs: USA: Shipping is free of charge Canada: USD 19 Europe and UK: USD 19 Rest of the world: USD 39 Orders shipped outside ...

Cancelling your Embrace order

Please, be aware that you will only be able to cancel your order if its status is Not Scheduled when we receive and process your request. Unfortunately, we won’t be able to cancel orders which have been processed already.   To cancel your order, p...

Insurance reimbursement for Embrace

Getting Embrace reimbursed by insurance depends on your specific plan and coverage level. The reimbursement/insurance coverage is at the discretion of your insurance provider only. While we do not bill directly to insurance companies, some custo...