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If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

How to create your EpiMonitor account

Once you’ve completed the purchase of your EpiMonitor pack, it’s time to create your EpiMonitor account.

If you owned or still own an Embrace2, please be aware that the old login credentials and subscription will not be valid for using EpiMonitor. You will need to go through these steps in order to be able to use the system.
To learn more about upgrading to EpiMonitor please refer to this article: Upgrading to EpiMonitor

 

Through your EpiMonitor account, you can access a lot of information regarding your account.

    1. Right after completing the purchase, you’ll be redirected to this page, saying 'Your order is currently on hold”. You can click on ‘Create an account’ to go through the account creation procedure and unlock the order by uploading your prescription.

      US Residents are required to provide a valid medical prescription to have the device shipped.To upload the prescription, you would need to first create an account by following the steps below.
      To learn more about the prescription upload process, please refer to this article: How to upload your prescription.

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      If you closed the window without creating an account, simply follow the same process by clicking 'Activate your Account' in the email sent to the address you provided during the purchase.

      Be sure to look in your Spam folder in case important messages from Empatica regarding EpiMonitor end up there! Also, consider adding our email address to your trusted contacts to ensure you receive our communications.


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    2. Now you can start configuring the account of the EpiMonitor user.

      This account will be the one used to log into the EpiMonitor App on the smartphone of the person to be monitored.
      The email address associated with this account may differ from the one used to purchase EpiMonitor.
      While the subscription will be linked to the EpiMonitor user profile you are currently setting up, please note that if the email address you use differs from the one used for the purchase, subscription management privileges will only be accessible to the buyer and not to the designated EpiMonitor user.
      You can refer to this article to know more about handling subscriptions: How to manage my subscription.

      When you start the account creation, the first thing you’ll be asked for is the email address of the EpiMonitor user.

      Please remember that this email address will be used to log in EpiMonitor app, so make sure to choose an active email address that you use daily to also receive communications from Empatica about EpiMonitor.
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    3. Next, you’ll be asked to choose your password. Please make sure to follow the requirements for the password creation. You can see a criterion is met when the checkmark turns green.
      • At least 12 characters
      • At least 3:
        • lowercase letters (a-z)
        • uppercase letters (A-Z)
        • numbers (0-9)
        • special characters (e.g.: !@#$%^&*)

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    4.  At this point, you’ll see a page saying ‘Verify your email’.

      Check your inbox for an email from Empatica with a link to verify your email address. Make sure to click on 'Verify email' to confirm and proceed.

      Make sure to check the Spam folder of your mailbox to avoid losing communications from Empatica about EpiMonitor!

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      4.1. In case you haven’t received the email, on the browser page you can either ‘Resend’ the verification email or ‘Create a new account’ in case the email address you entered is not the one you would like your account to be connected to.
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    5. After verifying your email and logging back into your EpiMonitor Account page, you will be asked some questions about the EpiMonitor user to tailor the account configuration and the EpiMonitor experience to your specific needs.

      First, you will be asked who is the person that needs seizure monitoring.
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      You can select between Myself or Someone I take care of.

      • Select Myself if you’re the one who needs seizure monitoring and going through the configuration on your own.

      • Select Someone I take care of if you’re configuring EpiMonitor on behalf of someone else (i.e. your kids, your siblings, your parents, etc.)
        Please note that in this case, the email address used in this process should be the one of the EpiMonitor user.

        Pick the option that aligns with your needs and move on to the next steps:

Myself

 

  • If you select Myself, you’ll be asked to input your personal information. Fill the form with all the required data.
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  • The last question will be: ‘Are you an independent user or do you require support from a Legal Guardian to use this service?’. For more information on what is a Legal Guardian and how it is managed inside EpiMonitor, please refer to this article: Legal Guardian
    A Legal Guardian will be required in case the user is a resident in the US and younger than 13 years old, or when the user of the device requires support to complete the process and use the system.
    7.1. Select Independent User, if you’re configuring the device by yourself and you’re older than 13 years old.
    7.2. Select Require support, if you need help in going through the configuration process. You’ll be asked for the personal information of the Legal Guardian as shown in the screenshot below.
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  • After adding the required information, you can click on ‘Complete profile’ to confirm the account creation procedure.

 

Someone I take care of

6. If you select Someone I take care of, the first thing you’ll be asked is “Are you the Legal Guardian of this person?

For more information on what is a Legal Guardian and how it is managed inside EpiMonitor, please refer to this article: Legal Guardian

A Legal Guardian will be required in case the user is a resident in the US and younger than 13 years old, or when the user of the device requires support to complete the process and use the system.
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Here you can select one of the proposed options:

6.1. Select Yes if you're the Legal Guardian of the EpiMonitor user.
In this case, you’ll be asked to input your personal information, and the EpiMonitor user’s personal information.
Then, you can click on ‘Complete profile’ to end the procedure.
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6.2. Select No if you’re not the Legal Guardian, but you are setting up the system for someone else who needs one.
In this case, you’ll be asked to input the personal information of the legal guardian and the personal information of the EpiMonitor user. You can then click on ‘Complete profile’ to end the procedure. The person selected as Legal Guardian will receive an email allowing them to consent to the role.
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6.3. Select They don’t have a legal guardian if the user is older than 13 years old in the US and doesn’t require assistance to complete the process and use EpiMonitor.
In this case, you’ll be asked to insert the personal information of the EpiMonitor user to complete the profile creation.
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Now your account is created and you should be able to log into your EpiMonitor account by going to EpiMonitor.empatica.com.

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Within your account, you can review the status of your order and upload your prescription.

 

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