Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Contact Us

If you have any questions or require help regarding EpiMonitor, our Support Team is available to assist you from Monday to Friday.

Please feel free to use one of the following channels to get in touch:

  • Send us an email at
  • Submit a request via our Contact form
  • Call us at +1 (866) 739-2049 (service available between 9:00 AM – 1:00 PM EST)

If you contact us over the weekend, we will respond as soon as we can upon our return.

To give better and faster assistance when reaching out to the Empatica Support Team, please make sure to provide the following information:

  • Name and Surname of the user
  • Serial Number of the device
  • Date of purchase / Order code


If you are contacting Empatica on behalf of the user, note that due to privacy reasons, we are only able to share information about the EpiMonitor user account with legal guardians or registered caregivers.

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