The Mate app is dependent on the Alert app for data retrieval, so it's important to always have the latest versions of both apps on your smartphone.
You can download the Mate app on your iOS or Android devices here.
Before you download the Mate app, please make sure that:
- You have installed iOS 9.3.2 or Android 5.0 or higher on your smartphone
- You have the latest Firmware version. How do I upgrade Embrace firmware?
- You have the latest Alert App: How do I update the Alert app version?