Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.
Thank you for using the E4
As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information.
If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

Updating the Mate App

We constantly improve and add new features to the app. It is important to always keep the Mate App updated to the latest version, so you can benefit from improvements and bug fixes.

To check the latest release of the Mate App, please follow these steps:

For iOS devices:

  1. Go to the App Store.
  2. Type Mate Empatica in the search field.
  3. If you see Update in blue, press the button and the app will automatically update. If you see Open, Mate is up-to-date.

For Android devices:

  1. Go to the Play Store.
  2. Type Mate Empatica in the search field.
  3. If you see Update in blue, press the button and the app will automatically update. If you see Open, Mate is up-to-date.

 

 

 

 

Articles in this section

Our helpline hours
9:00am to 1:00pm EST