Yellow Cross / Memory Full

Updated:

The Yellow Cross flashing on your Embrace indicates that its internal memory is full. This means that Embrace was disconnected from the paired smartphone for longer than 14 hours

It will still be able to detect and alert for possible tonic-clonic seizures, but it won't be able to record any additional sleep or physical activity data. Therefore, the data on Embrace needs to be transferred to its paired phone. 

 

To free the memory:

  • Keep Embrace close to the paired phone, and the data should transfer automatically. 

Note: It may take up to 2 hours to transfer all the data.  You can check if the data transfer has initiated by checking the memory level of your Embrace in the Alert App (Alert App>>Settings>>Embrace Settings>>Embrace Memory).

 

If the data isn’t transferring:

-Make sure that Bluetooth is on. 

-If Bluetooth is already on, turn it off and then on again. 

-Kill the Alert App, and then relaunch it. Every time you open the app it should initiate a sync.

-Restart your phone. This old faithful trick can sometimes solve mysterious problems.

 

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 If you’ve tried all of the above tips, and the memory still isn’t freeing up,  please contact us at support@empatica.com.

Have more questions?