Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.
Thank you for using the E4
As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information. If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.
Care App
- Care App stops responding or closes unexpectedly
- Digital Biomarkers not available on the Care App
- Missing Participant login credentials
- ‘No internet connection’ Care App notification
- Issues with provisioned phones
- ‘Phone is not supported’ message on the Care App
- Care App says ‘EmbracePlus not worn’
- Issues with logging into the Care App
- Care App pairing issues
- QR code login issues with the Care App
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