Care App
This section covers the most common issues you may encounter with the Care App or Care Lab App and how to resolve them.
Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.
- Digital Biomarkers not available on the Care App
- Missing Participant login credentials
- ‘No internet connection’ Care App notification
- Issues with provisioned phones
- ‘Phone is not supported’ message on the Care App
- Care App says ‘EmbracePlus not worn’
- Issues with logging into the Care App
- QR code login issues with the Care App
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