EmbracePlus

This section covers the most common issues you may encounter with the usage of EmbracePlus, and how to resolve them.

EmbracePlus Bluetooth disconnections

If you are a Study Participant, contact your Administrator directly. The information in the Support Center is intended for qualified researchers and healthcare professionals using the Empatica Health Monitoring Platform. Misapplying the informatio...

Trouble pairing EmbracePlus

Issues with pairing may happen when the Care App is unable to find the EmbracePlus during the first pairing attempt, or the pairing process could not be completed.   To ensure a successful pairing, try the following steps:   Make sure the compani...

EmbracePlus memory is full (M! icon)

  The ‘M!’ icon shown on the EmbracePlus display indicates that its internal memory is full. This happens when EmbracePlus is disconnected from the Care App on the paired companion device for a long period of time, causing the recorded data to be...

EmbracePlus not charging

When EmbracePlus is placed in the cable charger, the display will turn dark and show the battery percentage and a battery icon to confirm the device is charging. You will feel a slight pull as EmbracePlus snaps into place with the cable charger. ...

EmbracePlus missing companion device (‘X!’ icon)

The ‘X!’ icon shown on the EmbracePlus display might happen when EmbracePlus is disconnected from the Care App on the paired companion device for a long period of time. When this happens, EmbracePlus is not recording.  To solve this issue, place ...

EmbracePlus display is frozen 

If the EmbracePlus display is stuck on a specific screen (the time does not change), follow the steps below to resolve the issue. Note that the problem may get resolved at any point of the procedure: Place EmbracePlus on the cable charger. You wi...

Event tagging issues with EmbracePlus

EmbracePlus allows the user to tag events during data collection by pressing one of the side buttons for one second. A checkmark will appear on the EmbracePlus display confirming the action. To tag another event, wait until the checkmark has clear...

Reporting EmbracePlus hardware issues

If you are a Participant of a Study, contact your Administrator to report the EmbracePlus hardware issue.   If you find any hardware or physical damage on the EmbracePlus and its charger, please fill the form at this link and provide the Empatica...