If you find any hardware or physical damage on the EmbracePlus and its charger, please fill the form at this link and provide the Empatica Support Team with the following information:
- Serial Number of EmbracePlus
- The Serial Number can be found on the box or on the bottom of the pod case starting with ‘S/N’.
- Participant ID
- Description of the issue (e.g. EmbracePlus has a broken display, damaged band, side button not working, etc.) and/or description of the event (e.g. EmbracePlus fell on a hard surface, the charger cracked open, etc.)
- Picture of the physical damage
The Empatica Support Team will provide instructions on further tests (if needed) or will proceed with instructions on returning the device.