Compatible phones and tablets

Updated:

The Alert and Mate apps are compatible with the following iOS and Android devices:

 

Apple iOS

Any iOS device (iPhone, iPad) that can run iOS 10 or higher, as long as they support Bluetooth® Low Energy (BLE / 4.0 / Bluetooth Smart®).

We support iPhone 5s and higher. 

 

 

The following devices are supported, however, the apps won't be fully optimized for them:

iPod 6th generation

iPad 4th generation

iPad Air

iPad Air 2

iPad Mini

iPad Mini2

 

To check the current version of the operating system on your phone,  please follow these steps:

 On your phone go to Settings > General > About > Version.

 

versionios1.jpg

 

 

Android

Devices running Android version 5.0 (Lollipop) or higher, as long as they support Bluetooth Low Energy (BLE / 4.0 / Bluetooth Smart).

To check the current version of the operating system on your phone,  please follow these steps:

 

On your phone go to Settings > About Phone/Device > Software > Android Version

 

androidversion.png

 

Please note: not all devices that list Bluetooth 4.0 in the specifications, actually support Bluetooth Low Energy. We suggest contacting the manufacturer directly for complete information.

 

We do not support Windows and Blackberry phones.

Have more questions?