Are you a study participant?

If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Thank you for using the E4

As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information.
If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

How to manage your subscription plan

Managing your subscription plan is easy and straightforward. You can make subscription changes at any time including renewing your plan, updating your payment method(s) and billing information, and canceling your plan.

If the email address for your EpiMonitor account is different than that of the Epimonitor purchaser, you will see the button ‘Learn how to manage subscription’ in the Subscription widget of your EpiMonitor dashboard. In this case, please refer to this article: Manage EpiMonitor subscription on behalf of the EpiMonitor user

Log into your EpiMonitor account.
Go to the Subscription widget and click ‘Manage subscription’.
You will be directed to the Subscription Management page where you can see your subscription details.