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Embrace - Getting Started
Quickly get up and running with your Embrace!
How Do I Update My Billing Details
I’ve subscribed to a plan using a different Empatica Account, what do I do?
Why do I see a “warning” when subscribing to a plan from my iPhone?
Which subscription plans are available?
How do I purchase a subscription plan?
What happens if I don’t subscribe to any plan?
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Get started with Embrace
Got questions on how to set up and wear your Embrace? You’ll find the answers in this section.
Guide for Caregivers
The importance of being a caregiver
What is in the box?
Which wrist should I wear Embrace on?
How can I set up my Embrace watch?
Beginner’s guide to Embrace LED lights
Get Started With Alert
Everything you need to know about the Alert App is in here, get on-board!
What does the Alert app do?
How does the Alert app work?
How do I set up my Alert app?
What is an Alert?
How Accurate is the Location Feature?
Where Can I Find Tutorials in the Alert app
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Get started with Mate
The Mate app provides detailed insights on your rest and activity. Learn more here!
What is the Mate app?
How can I download the Mate app?
How do I update the Mate app?
Can I download my data from the Mate app?
How does the Mate app analyze my sleep and rest?
How does the Mate app analyze my physical activity?
Have more questions?
Submit a request