Setting up your EpiMonitor

Just received your EpiMonitor device? Follow these steps for a quick setup of the system.

📝 Prep

Before you start, make sure you have:

• EpiMonitor account credentials
  • If you don’t have an account yet, see: How to create your EpiMonitor account
• EmbracePlus watch and charger
• The user’s dedicated smartphone that will be paired with the smartwatch
  • The phone should have an internet connection

📘 Instructions

1. Download and open the EpiMonitor App 
   • Download from the Apple App Store

   • Download from the Google Play Store

     Important: Install the app on the user’s phone, not the caregiver’s.
     Caregivers should not download the app or pair the watch to their phones.
     If your child does not have a smartphone, please use a dedicated phone for the app that will be with your child at all times. Read more about Caregivers here: A guide to being a Caregiver for EpiMonitor
     Add caregiver phone numbers to the Caregiver’s List inside the EpiMonitor App so they can receive alert calls and SMS.

2. Configure your smartphone
   Disable any battery optimization features that might interfere with the app: How to configure your smartphone
3. Check phone compatibility
   Verify that the phone is compatible and running the required software:
   • In the app, tap ‘Start compatibility check’.
   • The system will automatically check the phone. You can read more information about compatibility requirements here: Check phone compatibility
4. Log in with your EpiMonitor account credentials
   Once you pass the compatibility check, enter your EpiMonitor account credentials.

5. Pair the EmbracePlus watch
   Make sure to follow the in‑app instructions to pair your device.

   Important: Always pair the watch from within the EpiMonitor App.
   Do not pair it from the phone’s Bluetooth settings.

6. Add caregivers
   Add the caregivers who will receive alert calls and SMS:Managing Caregivers for EpiMonitor

Subscription activation

Your subscription plan will automatically activate once the device is successfully paired with the user’s phone.

Need help?

If you run into any issues during the pairing process, please contact the Support Team at support@empatica.com and include:

• What happened (any error messages or unexpected behavior)
• The date and time of the pairing attempt

This helps us investigate and assist you faster.

Related articles

• EpiMonitor Quick Reference Guide