Embrace needs to be connected via Bluetooth to a dedicated smartphone that is always with the user.
There are four main reasons for disconnections:
- Your Embrace is out of range from your paired phone.
- Some interference is obstructing the Bluetooth connection.
- Embrace is connected via Bluetooth to more than one phone.
- [Android only] Android manufacturers may shut down applications such as the Alert App from running in the background to optimize the phone’s battery life.
Embrace out of range
If the distance between Embrace and the paired smartphone exceeds 30ft/10m, the Bluetooth connection will be lost. Moving the smartphone and Embrace closer together should automatically resolve the issue. This distance could be shorter if there are obstructions such as walls, doors, etc., or radio interference from other Bluetooth devices.
Tip: Some users might find it tricky to keep Embrace within the Bluetooth range of the paired smartphone, especially if the Embrace user is a young child. In this case, we suggest using a running belt to carry the smartphone which will ensure that the two devices are always in range.
Large obstacles and anything that transmits radio signals can obstruct the Bluetooth signal. For example, walls, large furniture, thick pillows, and even your own body can lead to disconnections (e.g., crossing arms). In general, always try to keep the smartphone as close to Embrace as possible and within a clear line of sight.
Embrace is connected via Bluetooth to more than one phone
Embrace should only be paired with one phone at a time. It’s possible that after disconnecting Embrace from the Alert app, it still remains in the Bluetooth settings of the previous phone. Please make sure to check the Bluetooth settings of any other phones you’ve previously paired Embrace with.
Android battery optimization
The Alert App must always be running in the background. Whenever the app is closed, the phone is unable to communicate with the Embrace, and the connection is lost. Android manufacturers are known to implement power-saving features that shut down apps in the background to prolong the phone’s battery life. This may also cause the Alert App to be shut down while running in the background.
Following the steps below may allow the Alert App to fully function even while placed in the background (these settings can vary depending on the phone model):
- Allow the Alert App to run in the background by enabling unrestricted battery access.
- Settings > Apps > Alert App (App info) > Battery > choose 'Unrestricted' or
- Settings > Apps > Alert App (App info) > Battery usage > enable 'Allow Background Activity'
- Disable any battery optimization features from the phone’s settings.
- Settings > Battery > toggle OFF any power-saving features or modes
- Lock or pin the Alert App in your 'Recent apps'
- Recent apps > Alert App > Lock app (padlock icon)
Disclaimer: The settings depend on the make and version of the Android OS running on the phone. For optimal performance, check the compatibility requirements here.