Embrace needs to be connected via Bluetooth to a dedicated smartphone that is always with the wearer.
There are three main reasons for disconnections:
- Your Embrace is out of range from your paired phone.
- Some interference is obstructing the Bluetooth connection.
- Embrace is connected via bluetooth to more than one phone.
Embrace out of range
If the distance between Embrace and the paired smartphone is more than 30ft/10m the Bluetooth connection will be lost. Moving the smartphone and Embrace closer together should automatically resolve the issue. This distance may be shorter depending on the type of obstacles between Embrace and the phone, and the amount of radio interference (e.g. other bluetooth devices and Wi-Fi).
Tip: Some users might find it tricky to keep Embrace within the bluetooth range of the paired smartphone, especially if the Embrace user is a young child. In this case, we suggest using a running belt to carry the smartphone which will ensure that the two devices are always in range.
Large obstacles and anything that transmits radio signals can obstruct the bluetooth signal. For example, walls, large furniture, thick pillows, and even your own body can lead to disconnections. In general, always try to keep the smartphone as close to Embrace as possible and within a direct line of sight.
Embrace is connected via bluetooth to more than one phone
Embrace should only be paired with one phone at a time. It’s possible that after disconnecting Embrace from the Alert app, it still remains in the bluetooth settings of the previous phone. Please make sure to check the bluetooth settings of any other phones you’ve previously paired Embrace with.