Care App Statuses

Care App and EmbracePlus are working correctly

1. Care is working correctly
   
   
   
   • The system is running as expected: EmbracePlus is worn and recording data correctly, and the Care App is receiving EmbracePlus data and uploading it to the Empatica cloud.
   • No action required from the participant.
2. Care is getting ready
   
   
   • The Care App and EmbracePlus are calibrating. This may happen in the following cases and should only take a few minutes:
     • After EmbracePlus has been removed from the charger
     • After pairing
     • When EmbracePlus is off-wrist and placed on the wrist
     • After a reboot
   • Keep wearing EmbracePlus and keep the Care App open.
     • The status will shortly change to ‘Care is working correctly’.
       
       
3. EmbracePlus is syncing
   
   • EmbracePlus is syncing data stored from its local memory with the Care App. Data is stored automatically on EmbracePlus when it has been disconnected from the paired smartphone due to one or more of the following reasons:
     • Bluetooth was turned OFF
     • The paired smartphone was switched OFF
     • EmbracePlus was turned OFF and there is unsynced data left
     • EmbracePlus and the paired smartphone were not within Bluetooth range of each other (10 meters/30 feet)
     • The Care App was not running or was closed

   • Keep wearing EmbracePlus and keep it near the paired smartphone.

     • Once all the data has been synced with the Care App, the status will change to ‘Care is working correctly’.

4. EmbracePlus is charging
   
   
   • • EmbracePlus is currently placed in the cable charger. The Care App will notify the participant once the battery is fully charged.
     • No action required from the participant.
5. EmbracePlus is charged
   
   

• • EmbracePlus is fully charged and is ready to be used.
  • Remove EmbracePlus from the charger and wear it to start data collection.
    • The status will shortly change to ‘Care is working correctly’.

Data is being collected, but something requires attention

1. Care needs your attention
   
   
   • Data collection is ongoing, but the participant must address something to resolve it. The possible causes might be:
     • Missing internet connection (cellular data or WiFi) - an internet connection is required to upload data to the Empatica Cloud
     • Notifications are disabled - enabled notifications are the recommended settings, as they help with maximizing data collection
     • A new version of the Care App is available - updating the Care App to the latest version is important as improvements such as bug fixes and new features might be included in every release
   • Tap the Status Card to check how to address the underlying issue. Depending on the indicated problem, the participant can:
     • Check the status of the smartphone’s internet connectivity to make sure it’s connected.
     • Enable notifications so that the Care App can send important notifications.
     • Install the latest version of the Care App.
2. EmbracePlus not worn
   
   
   • The participant is not wearing EmbracePlus, or it is not positioned correctly on the wrist.
   • Wear EmbracePlus and adjust the fit to make sure that it is snug on the participant’s wrist.
3. EmbracePlus battery is low
   
   
   • EmbracePlus will soon run out of battery.
   • Charge EmbracePlus as soon as possible.

Data collection and/or transfer has stopped, some action is required

1. Care is not working
   
   
   • Care App is not able to communicate with EmbracePlus due to any of the following causes:
     • EmbracePlus is not connected via Bluetooth to the smartphone
     • The Bluetooth of the smartphone is turned OFF
     • EmbracePlus is out of battery
   • Tap the Status Card to check how to address the underlying issue. Depending on the indicated problem, the participant can:
     • Make sure EmbracePlus and the smartphone are within 30 feet/10 meters of each other
     • Make sure that the smartphone’s Bluetooth is turned ON
     • Charge EmbracePlus
2. EmbracePlus memory is full
   
   
   • The internal memory of EmbracePlus is full and it cannot collect and record data further.
   • Make sure that EmbracePlus and the smartphone are connected via Bluetooth and keep them close to each other to automatically free up memory.
     • Allow some time for the data to sync and data collection will resume as soon as enough internal memory is available.