Where the Care App and Care Portal are mentioned, the articles in the Support Center refer to both the professional Plan (Care Lab App and Care Lab Portal) and the enterprise Plan (Care App and Care Portal), unless indicated otherwise.
Participants can tap the Status Card to learn more about the working status of the system and how to troubleshoot an issue. The Status Card is the first card that participants see on the main screen of the Care App.
Participants should aim to see a checkmark beside each component of the system:
- EmbracePlus: Connected
- Battery: X%
- Wearing: Worn
- App: Active
- Internet: Connected
The table below outlines all of the possible statuses of the individual components and what participants can do to resolve any issues:
*Wearing availability depends on sensor configuration.
**If a provisioned smartphone is used, updates to the Care App are automatically pushed, if any.