Care App Statuses

Care App and the Empatica Wearable are working correctly

1. Care is working correctly
   
   • The system is running as expected: The Empatica Wearable is worn and recording data correctly, and the Care App is receiving and uploading the data to the Empatica cloud.

• No action required from the participant.

1. Care is getting ready
   
    
   • The Care App and the device are calibrating. This may happen in the following cases and should only take a few minutes:
     • After the device has been removed from the charger
     • After pairing
     • When the device has just been placed on the wrist
     • After a reboot

• Keep wearing the device and keep the Care App open.
  • The status will shortly change to ‘Care is working correctly’.
    
     

1. EmbracePlus/EmbraceMini is syncing
   
   • The device is syncing data stored in its local memory with the Care App. Data is stored automatically on the Empatica Wearable when it has been disconnected from the paired smartphone due to one or more of the following reasons:
     • Bluetooth was turned OFF
     • The paired smartphone was switched OFF
     • The device was turned OFF and there is unsynced data left
     • The device and the paired smartphone were not within Bluetooth range of each other (10 meters/30 feet)
     • The Care App was not running or was closed

• Keep wearing the device and keep it near the paired smartphone.
  • Once all the data has been synced with the Care App, the status will change to ‘Care is working correctly’.

1. Care is on standby - Battery is charging
   
    
   •  
     • The Empatica Wearable is currently placed in the cable charger. The Care App will notify the participant once the battery is fully charged.

• No action required from the participant.

1. Care is on standby - Battery is fully charged
   
    

•  
  • The Empatica Wearable is fully charged and is ready to be used.

• Remove the device from the charger and wear it to start data collection.
  • The status will shortly change to ‘Care is working correctly’.

Data is being collected, but something requires attention

1. Care needs your attention
   
   • Data collection is ongoing, but the participant must address something to resolve it. The possible causes might be:
     • Missing internet connection (cellular data or WiFi) - an internet connection is required to upload data to the Empatica Cloud
     • Notifications are disabled - enabled notifications are the recommended settings, as they help with maximizing data collection
     • A new version of the Care App is available - updating the Care App to the latest version is important as improvements such as bug fixes and new features might be included in every release

• Tap the Status Card to check how to address the underlying issue. Depending on the indicated problem, the participant can:
  • Check the status of the smartphone’s internet connectivity to make sure it’s connected.
  • Enable notifications so that the Care App can send important notifications.
  • Install the latest version of the Care App.

1. Device not worn
   
   • The participant is not wearing the device, or it is not positioned correctly on the wrist.

• Wear the device and adjust the fit to make sure that it is snug on the participant’s wrist.

1. Device battery is low
   
   • The device will soon run out of battery.

• Charge the device as soon as possible.

Data collection and/or transfer has stopped, some action is required

1. Care is not working
   
   • Care App is not able to communicate with the device due to any of the following causes:
     • The device is not connected via Bluetooth to the smartphone
     • The Bluetooth of the smartphone is turned OFF
     • The device is out of battery

• Tap the Status Card to check how to address the underlying issue. Depending on the indicated problem, the participant can:
  • Make sure the Empatica Wearable and the smartphone are within 30 feet/10 meters of each other
  • Make sure that the smartphone’s Bluetooth is turned ON
  • Charge EmbracePlus

1. The device's memory is full
   
   • The internal memory of the Empatica Wearable is full and it cannot collect and record data further.

• Make sure that the device and the smartphone are connected via Bluetooth and keep them close to each other to automatically free up memory. Make sue the Care App is allowed to run in the background and try opening the Care App once a day.
  • Allow some time for the data to sync and data collection will resume as soon as enough internal memory is available.