Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Subscription purchased on wrong account

The subscription plan should be purchased using the same account you used to pair the watch.

If you’ve purchased a plan using another account, please follow these steps:

  1. Launch the Alert App on the phone that is currently paired with Embrace.
  2. Navigate to More > Embrace Settings > Tap Remove Embrace and Logout.
  3. Exit the Alert App.
  4. In the settings of your smartphone, go to Bluetooth > Embrace > Tap Forget device/Unpair.
  5. Launch the Alert App again.
  6. Log in using the email address and password of the account used to purchase the subscription.
  7. Follow the in-app instructions to pair Embrace with the correct account.

Your Embrace should now be paired to the correct account.

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