Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.
Thank you for using the E4
As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information.
If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

Refunds and subscriptions

It is not possible to get a refund for subscriptions. If an existing plan is canceled halfway through the billing period, you will be able to use the subscription for the remaining month/year and the subscription won’t be renewed after that. For more information about cancellation, please refer to this article: How can I cancel my Embrace subscription plan?

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