Care Portal
This section covers the most common issues you may encounter with the usage of EmbracePlus, and how to resolve them.
Wrong date/time format or temperature unit in the Care Portal
The Care Portal visualization of time and temperature is based on the geographical localization of the user’s computer. However, settings and software can change how the location is detected and a wrong date/time format or temperature unit can be ...
Unable to view site in the Care Portal
enterprise plan The availability of Care Portal access on this plan is defined by the Organization during the Study setup. Please verify with your Organization or contact your account manager before requesting access to the Care Portal. The ...
Unable to access the Care Portal
enterprise plan The availability of Care Portal access on this plan is defined by the Organization during the Study setup. Please verify with your Organization or contact your account manager before requesting access to the Care Portal. Acces...