Issues with the Mate App
Here you'll find troubleshooting tips for some of the most common issues with the Mate App.
Why does Mate show "No data recorded"?
No data recorded is meant to appear on days where Embrace wasn't worn. If you receive this message on a day in which you're certain you wore Embrace, please check the following: Make sure the memory on Embrace isn't full. To check this go to...
Why can't I see my rest data immediately after waking up?
In the morning, immediately upon waking it may take around 30 minutes to up to an hour to see your rest stats and analysis in the Mate App. This is because our algorithms need to be sure that you are fully awake and it’s not just an interruption i...
My physical activity stats are inaccurate
Embrace detects walking and running. When there is a significant amount of movement, but distance remains relatively low, it classifies this as sport. It takes at least 5 consecutive minutes of walking for the activity to be classified. For runni...