Are you a study participant?

If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Why can't I see my rest data immediately after waking up?

In the morning, immediately upon waking it may take around 30 minutes to up to an hour to see your rest stats and analysis in the Mate App.

This is because our algorithms need to be sure that you are fully awake and it’s not just an interruption in your rest period.

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