Guide for Caregivers

Updated:

 

What is a Caregiver?

As a Caregiver, you'll be the person responsible for providing assistance when Embrace detects an unusual pattern associated with tonic-clonic seizures. We highly encourage you to set up an emergency action plan with the user so you can efficiently assist them. If you choose not to accept this responsibility, please reach out to them asking to be removed from the Alert App.

What are your responsibilities?

If you receive an alert call or SMS, this means that the Embrace wearer is having a tonic-clonic seizure, which in general includes going stiff, losing consciousness, falling to the floor, and jerks and convulsions.  

How do alerts work?

When the Embrace detects an unusual event associated with tonic-clonic seizures, it communicates with the Alert App to send a phone call and SMS to the wearer's activated Caregivers. It’s possible that you may also receive the GPS location in the SMS depending on the user's subscription plan. You can check with them if they have this feature.  We sent out Alerts from +1 (415) 498-1544

For more information on this process, please read this article: How Embrace works

Instructions for receiving Alerts

When you receive the alert call, an automated message will play and ask you to press "1" confirming you heard the message. Make sure that you've established an emergency plan with the wearer ahead of time.

 Caregiver_confirmation_v2.jpg

 

In these articles you can find some tips on how to assist your loved ones during a seizure:

Seizure First Aid

General First Aid for All Seizure Types

 

False Alarms

Some activities such as riding a bike on a bumpy road, chopping vegetables, or brushing teeth, resemble the movement signature of a seizure, and can trigger false alarms. If the user doesn’t cancel false alarms on time, you will receive an automated call and SMS.

The user can also notify you through the Alert App to let you know it wasn't a seizure.

Added as a Caregiver by mistake

If you don't know the user that has added you or feel you've been added by mistake, just email us at support@empatica.com Please include your phone number in the email.

Have more questions?