Guide for Caregivers

Updated:

 

What is a Caregiver?

As a Caregiver, you'll be the person responsible for providing assistance when Embrace detects an unusual pattern associated with a tonic-clonic seizure. We highly encourage you to set up an emergency action plan with the user so you can quickly assist them. If you choose not to accept this responsibility, please reach out to them asking to be removed from the Alert App.

What are your responsibilities?

If you receive an alert call or SMS, this means that the Embrace wearer could be having a tonic-clonic seizure, which generally includes going stiff, losing consciousness, falling to the floor, and also jerks and convulsions.  

How do alerts work?

When the Embrace detects an unusual event associated with a tonic-clonic seizure, it communicates to the Alert App to send a phone call and SMS to the wearer's activated Caregivers. It’s possible that you may also receive the GPS location in the SMS depending on the user's subscription plan. You can check with them if they have this feature.  We send out Alerts from +1 (415) 498-1544. Please save this number as some cellular service carriers have been known to block calls from unknown numbers.

Texts can come from any of the following numbers. We recommend saving all of them to your phone:

+1 (833) 969-1366

+1 (833) 969-1322

+1 (833) 955-1403

+1 (833) 955-1354

+1 (587) 801-5461

For more information on this process, please read this article: How Embrace works

Instructions for receiving Alerts

When you receive the alert call, an automated message will play and ask you to press "1" confirming you heard the message. Make sure that you've established an emergency plan with the wearer ahead of time.

 Caregiver_confirmation_v2.jpg

 

In these articles you can find some tips on how to assist your loved ones during a seizure:

Seizure First Aid

General First Aid for All Seizure Types

 

Not receiving Alert calls

If you do not receive Alert calls even if your number has been activated, or if the calls go directly to voicemail, please email us at support@empatica.com so that we can look into it. 

Please note that some mobile carriers provide scam block services that might misidentify the number from which the Alert calls are placed as possible scam and the calls might be automatically dropped. Please make sure to disable the scam block feature if this is the case.

 

False Alarms

Some activities such as riding a bike on a bumpy road, chopping vegetables, or brushing teeth, resemble the movement signature of a seizure, and can trigger false alarms. If the user doesn’t cancel false alarms on time, you will receive an automated call and SMS.

The user can also notify you through the Alert App to let you know it wasn't a seizure.

Added as a Caregiver by mistake

If you don't know the user that has added you or feel you've been added by mistake, just email us at support@empatica.com. Please include your phone number in the email.

Have more questions?