Where the Care App and Care Portal are mentioned, the articles in the Support Center refer to both the professional Plan (Care Lab App and Care Lab Portal) and the enterprise Plan (Care App and Care Portal), unless indicated otherwise.
The availability of Care Portal access on enterprise is defined by the study configuration. For further information on your study configuration, talk to your Study team or account manager.
Available Plans: Professional and Enterprise
The Empatica Health Monitoring Platform is an FDA-cleared modular remote health monitoring platform that provides a full-stack product suite to healthcare and research professionals. The Platform can be purchased with two different plans: professional or enterprise
The two Plans differ, and are tailored to meet specific research needs.
professional
Designed with smaller research studies in mind. For example, an academic study that does not require dedicated Account Manager support.
enterprise
Best suited for large-scale clinical trials, with a wide range of dedicated services through Empatica. For example, a clinical trial that requires one-on-one support with IRB submissions, audit trails, and custom materials for global studies. Speak with our Sales Team to determine if you are a good fit for our Enterprise Plan.
Depending on your Plan, you will have access to different Portal Features, Data services, and Support Services.
Key Differences between the Professional and Enterprise Plans:
The features of the corresponding Platform software are adapted to each Plan to fulfill your research needs.
professional
Includes access to the Care Lab App, Care Lab Portal, and Empatica Cloud.
enterprise
Includes access to the Care App, Care Portal, and Empatica Cloud.
In the tables below, you can view the differences and determine which Plan would be the best fit for your needs. This may depend on the size of your study, the types of data you need to gather, or the level of direct support you need.
Portal Features:
Included in the Empatica Health Monitoring is a webpage software, called the Care Portal, which allows research staff members to actively manage and monitor their study and participants. Depending on your plan, the setup of the Care Portal will be optimized for your research needs.
professional
You can create your own Care Lab Portal account with 1 Study, 1 Site, and up to 1000 participants. You will have the option to view multiple digital biomarker visualization graphs.
enterprise
A dedicated Account Manager and Support Team will assist directly with the setup of the Care Portal. The number of studies, sites, and participants is unlimited. Your study team will have the option to view multiple digital biomarker visualization graphs.
| professional | enterprise | |
| Registration | Self-registration | Supported by dedicated team to meet your unique needs |
| Number of studies supported | 1 | Unlimited |
| Number of sites supported | 1 | Unlimited |
| Number of participants supported | 1000 | Unlimited |
| Number of study managers supported | Multiple | Multiple |
| Team roles management | ||
| Wearing detection Overview | ||
| Weekly wearing detection reports | ||
| Data visualization graphs available |
Accelerometer Standard Deviation |
Accelerometer Standard Deviation |
| Data access | Data access keys through Amazon S3 | Data access keys through Amazon S3 |
Data Services:
EmbracePlus has five powerful sensors designed to collect quality raw data and digital biomarkers. Through the Empatica Health Monitoring Platform, you have access to download both your raw data and digital biomarkers.
professional
You will gain access to our standard suite of raw data and digital biomarkers. The available sensor mode* is Pulse Rate Pro.
enterprise
You will gain access to our complete suite of raw data and digital biomarkers. You will also have the option to access Reports. The available sensor modes* are Pulse Rate Pro, SpO2 Pro, and Actigraphy Pro, and Actigraphy Optimized.
| professional | enterprise | |
| Raw Data |
Accelerometer |
Accelerometer |
| Digital Biomarkers |
Accelerometer Magnitude Standard |
Accelerometer Magnitude Standard |
| Reports |
Actigraphy |
|
| Event Tagging | ||
| Sensor Modes* | Pulse Rate Pro |
Pulse Rate Pro |
*What are Sensor Modes?
Sensor modes are predefined configurations for the EmbracePlus sensors, that enable the device to focus on collecting specific parameters that are key to your study.
Support Services:
Depending on your plan, we provide different levels of support.
professional
You will receive a step-by-step Training Guide to begin working with EmbracePlus and the dedicated software Platform. Our Customer Happiness team is happy to assist with any questions, comments, or concerns at
research-support@empatica.com.
enterprise
A dedicated Account Manager and Support Team will be provided to assist your study team directly with the setup process, training, customized materials, and regulatory needs. Please see below for an outline of the services provided.
| professional | enterprise | |
| Self-service support guide | ||
| Dedicated support team | ||
| Dedicated account manager | ||
| Regulatory support | ||
| Audit trails | ||
| Participant app in local language | ||
| Research user training | ||
| Support with IRB/Ethics committee applications | ||
| Custom Participant Training material | ||
| Testing and certification of new phone models |
Pricing:
The pricing of the Empatica Health Monitoring Platform will depend on your Plan.
professional
Can be purchased directly through our Online Store, or through our Sales Team. Pricing details are available on our website.
enterprise
If you are interested, you can make a request through our Sales Team and we will share the personalized quote depending on your research and support needs.
| professional | enterprise | |
| Price | Packages starting from $2160 | Request a quote |
| Academic Discounts | 25% |
Interested in learning more about which Plan is right for your needs?
Talk to our Team if you have questions about which Plan is right for your research needs.