Where the Care App and Care Portal are mentioned, the articles in the Support Center refer to both the Academic & Basic Research Plan (Care Lab App and Care Lab Portal) and the enterprise Plan (Care App and Care Portal), unless indicated otherwise.
When the LED quickly blinks orange on EmbraceMini, it indicates that it is currently not recording any data. This typically happens when EmbraceMini is disconnected from the Care App on the paired companion device for a long period of time, causing the recorded data to be stored in the EmbraceMini internal memory until it is full.
To resolve the issue, place EmbraceMini within Bluetooth range of the paired companion device and open the Care App to re-establish the connection. As soon as EmbraceMini connects with the companion device, the stored data will be automatically synced. You will see the status ‘EmbraceMini is syncing’ on the Care App, confirming the data sync.
Android If the companion device is Android, we also recommend checking our configuration tips to disable battery optimization and allow the Care App to run in the background.
If EmbraceMini doesn’t start syncing, follow the steps below. Note that the problem may get resolved at any point of the procedure. Check the status update, which should switch from red to teal or yellow:
- Place EmbraceMini on the cable charger. You will see the battery percentage and a battery icon appear on the display.
- If the device has been previously paired, open the Care App, which should show a red background. Wait ~1 min to check if the status changes to teal. If the device has not been paired, skip to step 10.
- Close the Care App.
- BYOD Force close the Care App and open it again after ~5 seconds.
- provisioned Reboot the companion device and open the Care App.
- Wait ~1 min to check if the status changes to teal. If it doesn’t, continue with the next steps.
- Make sure the companion device is within Bluetooth range and the Bluetooth is ON.
- android BYOD Make sure Location services are ON and allowed for the Care App. (The location services are mandatory by the Operating System to enable Bluetooth scanning. The Care App will not access, share, or store any location information for any of its features.)
- Toggle the Bluetooth OFF for a couple of seconds.
- Toggle the Bluetooth back ON, then go back to the Care App and check the status, which should indicate charging. If it doesn’t, continue with the next steps.
- Tap on the 3 dots on the top-right corner, then tap on ‘Forget’ under the EmbraceMini section. The Care App will go back to the pairing screen.
- Make sure the EmbraceMini is charging and nearby, then attempt pairing.
If the issue persists, fill the form by clicking on Submit a request at the bottom of this page or by going to this link. Please provide all the information needed to the Empatica Support Team and we will then reach out directly to assist you further.