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If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Basic steps to start data collection

Where the Care App and Care Portal are mentioned, the articles in the Support Center refer to both the professional Plan (Care Lab App and Care Lab Portal) and the enterprise Plan (Care App and Care Portal), unless indicated otherwise.

 

Welcome to the Empatica Health Monitoring Platform. This article provides the comprehensive framework you need to set up and use your platform for data collection and monitoring. It describes each essential step, as well as additional guidelines on where to find more detailed information.

Follow these steps to set up and run your Empatica Health Monitoring Platform:

1. Set up your Care Portal account

professional

The first step for users within the Professional plan is to sign up for a Care Portal account. This is required so you can add participants and generate credentials that will be used to log into the Care Lab App.

enterprise

The availability of Care Portal access on enterprise is defined by the study configuration. For further information on your study configuration, talk to your Study team or account manager.

If you will have access to the Care Portal, complete your account creation via the email invitation sent by your Empatica account manager.

If you will not have Care Portal access, proceed to the next step.

 

→ Click here for detailed steps and guided screenshots on setting up your Care Portal account.

2. Add participants and generate credentials on the Care Portal

professional enterprise

Once your Care Portal account has been set up, you can start adding Participant IDs to your Site.

Each Participant ID will have a unique set of login credentials, which will then be used to log the Participant or EmbracePlus user into the Care App.

enterprise

The availability of Care Portal access on enterprise is defined by the study configuration. For further information on your study configuration, talk to your Study team or account manager.

If you are a user within the Enterprise plan with no access to the Care Portal, you will receive the participant login credentials via email from your Empatica account manager.

 

→ Click here for detailed steps and guided screenshots on how to add participants and generate login credentials.

3. Download the Care App on the Participant's smartphone

The next step is to download the Care Lab App for Professional users or the Care App for Enterprise users on a compatible smartphone (iOS or Android). The Care App is the companion app for EmbracePlus, that enables the secure recording and transmission of raw data and digital biomarkers to the Empatica Cloud.

 

If a participant is using a provisioned smartphone, the Care App will be pre-installed or will be automatically downloaded once the internet connection is available.

 

→ Click here for a detailed guide and direct links to download the Care Lab App for professional and the Care App for enterprise.

4. Log into the Care App and pair EmbracePlus

professional enterprise

With the generated participant login credentials, the participant can now log into the Care App. A step-by-step onboarding on the app will guide you with the pairing of EmbracePlus.

 

→ Click here for detailed steps on logging in participants to the Care App.

→ Click here for a detailed guide on setting up and pairing EmbracePlus.

 

5. Manage participants in the Care Portal

professional enterprise

Access the Care Portal to view and manage the participants in your study. You can create and enroll new participants, reset the participant password, and end the study for participants.

 

enterprise

The availability of Care Portal access for users with the Enterprise plan is defined by the study configuration. For further information on your study configuration, talk to your Study team or account manager.

 

→ Check our Training Deck from page 21 to explore the Participant management functions in the Care Portal.

6. Monitor participants and digital biomarkers in the Care Portal

professional enterprise

In the Care Portal, you can view and monitor the EmbracePlus data collection from your participants at any time. Oversee participants' wearing time and some of the digital biomarkers measured by EmbracePlus.

enterprise

The availability of Care Portal access on enterprise is defined by the study configuration. For further information on your study configuration, talk to your Study team or account manager.

Users within the enterprise plan will also be able to view and download weekly reports of the participant’s wearing detection in the Care Portal.

 

→ Check our Training Deck from page 47 to explore the Participant monitoring functions of the Care Portal.

7. Access raw data and digital biomarkers in your AWS S3 bucket

professional enterprise

From the Care Portal, you can generate and manage your Data Access Keys, which include an “Access Key ID" and "Secret Access Key". These Access Keys will then be used to securely access the following files in your AWS S3 bucket:
  • Raw Data (Avro)
  • Digital Biomarkers (CSV)
  • enterprise  Reports (CSV)
  • Metadata (CSV)

 

You can find all the necessary information on data access in the Data Access Documentation, which is available in the Data Access Keys section of the Care Portal.

 

The availability of AWS S3 data access on enterprise is defined by the study configuration. For further information on your study configuration, talk to your Study team or account manager.

 

→ Check our Training Deck from page 55 for detailed steps on how to generate your Access Key in the Care Portal.

→ You can access our Data Access Documentation by clicking on 'LEARN MORE ABOUT DATA ACCESS KEYS' on the top-right corner of the Data Access Key page of the Care Portal to learn how to access your S3 bucket and understand the content of the data.

If you have not subscribed to our solutions yet, and would like to learn more about how the Empatica Health Monitoring Platform ecosystem works, please take a look at the following article:

How the Empatica Health Monitoring Platform works

 

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