If your Embrace stops working or does not function effectively within a year of regular use (within 2 years for EU residents), please email us at firstname.lastname@example.org to resolve your issue. Make sure to include a detailed description of the problem as well as the pictures whenever possible.
Empatica is not responsible for general wear and tear of product usage such as cosmetic damage (for example scratches, discoloration or damage of the band during use).
- Lifespan of Embrace battery - 500 cycles
- If your Embrace watch needs servicing and it’s out of the warranty period, you will be charged for the shipping and repair costs.
- Loss of the device isn’t covered by warranty