Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Setting up your Care Portal account

Where the Care App and Care Portal are mentioned, the articles in the Support Center refer to both the professional Plan (Care Lab App and Care Lab Portal) and the enterprise Plan (Care App and Care Portal), unless indicated otherwise.

The availability of Care Portal access on enterprise is defined by the study configuration. For further information on your study configuration, talk to your Study team or account manager.


The Care Portal is one of the software components of the Empatica Health Monitoring Platform. It is web-based, and can be accessed from the most common internet browsers.

The Care Portal allows users to:

  • Manage participants

    • Create Participant IDs and generate credentials to login to the Care App

    • View and manage the participant status

  • Monitor participants' digital biomarkers

    • View and monitor participant’s wearing time

    • View and monitor the data flow and digital biomarkers

  • View and download data Access Keys

    • Data Access Keys are your credentials for accessing and downloading raw sensor and digital biomarker data from the AWS S3 bucket

  • Access helpful documentation such as support and regulatory documents

  • Study and Site management*

  • View and download reports*

*Feature available only with the enterprise plan.


For users within the professional plan, it is important that you create your Care Portal account before starting data collection so you can generate participant credentials used for logging into the Care App.

Users within the enterprise plan, on the other hand, will receive an email invitation from their Empatica account manager to complete the Care Portal account setup. Some users will not have access to the Care Portal and will instead receive participant credentials from their Empatica account manager via email.

Make sure that you check this step-by-step guide on the setup and use of the Empatica Health Monitoring Platform.


Care Portal Account Creation

The first step in setting up your Care Portal account depends on the plan you are subscribed to. Note that only one Care Portal account can be associated with an email address.




Professional Plan

Professional users receive an email from Empatica on how to get started with the Empatica Health Monitoring Platform once the order has shipped. This sign-up email for the Care Lab Portal is sent to the email address registered in the order.

If you haven’t received the email, click here to set up your account directly on the portal. Note that the account should be created by the researcher who will be the primary user of the Empatica Health Monitoring Platform.

  1. Click on ‘Sign up’ and enter your email address and preferred password. The password must contain:

    • At least 12 characters

    • At least 3 of the following:

      • Lowercase letters (a-z)

      • Upper case letters (A-Z)

      • Numbers (0-9)

      • Special characters (e.g. !@#$%^&*)


2. Verify your email. Open the email you received from Empatica and click on ‘Verify your account’.


* If you do not verify your email address, you will see this pop-up each time you log into the Care Lab Portal. Click on ‘Send a new verification email’ to proceed with the verification.


3. Tell us a bit more about yourself. Enter your first and last names and click on ‘Next’.


4. Create your Study and enter your preferred Study name. It can have a maximum of 50 characters.


5. Click on ‘Create my study’ to confirm. You can change your Study name at any time by clicking on the ‘edit’ icon right next to the study.



Enterprise Plan

You will receive an email invitation sent by your Empatica account manager.

  1. Click ‘Accept Invitation’ from the email you receive.


  1. If you do not have a Care Portal account, you will be asked to create one. Fill in the required fields to create your account.

    • You will receive an email to verify the email address used. Click ‘Verify your account’.

  2. If you already have an existing Care Portal account, you will be asked to log into the portal with your email and password.

  3. Click ‘Accept Invitation’ to access the Site.

  4. If you already have access to existing Site(s) and have been invited to a new one, you may also click on the bell icon on the top-right corner of your Care Portal Account to accept the invitation.

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