E4 Orders

The Empatica E4 is the evolution of the E3 family of products providing real-time access to human data for researchers who need ecologically valid information captured in real-world conditions.

E4 wristband technical specifications

The complete E4 Specifications can be reviewed in our E4 wristband user's manual document. The E4 has four sensors:            1    2    3    4           Photoplethysmography sensor (proprietary design)  Electrodermal activity sensor (propriet...

GDPR FAQs for Researchers with E4

I am a researcher, how does GDPR apply to me? The privacy policy we previously had in place already met nearly all of the GDPR requirements, therefore not much has changed. Subject data is already de-identified and can't be linked back to the indi...

E4 import duties and taxes

Orders shipped internationally may be subject to import taxes, customs duties, or fees charged by the destination country/state. You should contact your local customs office for more information. Additional charges for customs clearance must be p...

E4 Return Policy

If you encounter a problem with your E4 wristband, contact Empatica Support at [email protected] providing details about the issue you've been experiencing. If the problem cannot be solved remotely, it might be necessary to return the device ...

Is the E4 suitable for personal use?

The Empatica E4 is designed for use by researchers in clinical research studies with software that offers access to raw data. The data are difficult to interpret without 3rd party software or extensive technical expertise. For personal use, we re...

Customs Duties on E4 wristband

Empatica devices are typically classified by customs agents under harmonized tariff heading 9029.20.40 as heart-rate monitoring devices. We have been advised that this is the proper classification based on the 2014 binding ruling N252454. As of ...

What does Empatica do to protect end user privacy?

Empatica is fully compliant with GDPR and has  implemented the following security protections around the E4 infrastructure (E4 wristband, E4 manager, E4 realtime, E4 connect, E4 link, E4 streaming server): E4 connect is hosted by Amazon Web Servi...

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